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Apple Watch troubleshooting
If you experience any issues or difficulties with your Apple Watch, the following steps should help you solve most of the issues:
- Make sure that you have the latest iOS, watchOS and the latest version of the adidas Running app installed.
- Ensure that the Power Saving Mode is deactivated on your Apple Watch.
Should the above steps not help with your issue, try the following:
- Reboot both devices, your iPhone and Apple Watch.
- Disconnect the Apple Watch from your iPhone. Take a look at the following article for guidance.
- Go to the “Progress” tab of the adidas Running app and swipe down the screen to trigger the synchronisation of your activities.
- Now delete and reinstall the adidas Running app on your iPhone.
- Give all the permissions to the adidas Running app on your iPhone. Make sure Apple Health is activated and that the motion and fitness sensor is enabled.
- Log in the adidas Running app on your iPhone
- Connect the Apple Watch to your iPhone again. You can find guidance here.
Should you still experience difficulties, reach out to us for further assistance.
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iOS: adidas Running and WatchOS 7
It’s time to say goodbye, we’re dropping WatchOS 7!
Technology advances rapidly, with new devices coming out every year. Sometimes it can be hard to keep up with the pace and still provide a great app experience.
So, in order to provide you with the best user experience, we have decided to discontinue our support for iOS 12 and WatchOS 7.
As a result, you will no longer be able to use the adidas Running app on your device running WatchOS 7 or lower.
What does that mean for you?
In order to guarantee a smooth app experience, simply update to the newest available iOS and WatchOS versions.
If your device can’t run a higher iOS or WatchOS version, you will no longer be able to use the app.
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Apple Watch: Enabling Permissions
Whether you wish to use the Standalone app (Watch Only) or the Second Screen function (Watch + Phone), there are some permissions you need to enable first on your iPhone.
To enable the permissions and set up your adidas Running app on the Apple Watch, follow the steps below:
- Open the adidas Running app on your iPhone
- Tap the “Profile” tab
- Tap the gear icon in the top right corner
- Select “Apple Watch”
- Follow the on-screen instructions
When you reach the Permissions screen, GPS Location, Motion & Fitness* and Apple Health** must be toggled on.
*If you are not able to toggle on Motion & Fitness, please navigate to “Privacy” in the Settings of your iPhone, tap “Motion & Fitness” and ensure that “Fitness Tracking” and “adidas Running” are activated.
**All categories must be turned on for the adidas Running app in Apple Health.
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Apple Watch Second Screen
Based on your feedback when we released the Standalone app, we have re-introduced the much-missed Second Screen feature for your Apple Watch!
Features such as Voice Coach, LIVE tracking and the Music Player are once again available to use with your Apple Watch — just select “Watch + Phone” in the Apple Watch settings.
However, you can still enjoy using the Standalone app by selecting “Watch only”.
Choose your preferred mode by following the simple steps below:
- Tap the “Profile” tab
- Tap the gear icon in the top right corner
- Select “Apple Watch”
The following versions are required to use the Watch + Phone mode on the Apple Watch:
- watchOS 7 or higher
- at least iOS13
Note: GPS Location, Motion & Fitness, and Apple Health permissions must first be granted, in order for the app to work on the watch.
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Apple Watch (Watch + Phone): After your Activity
Once you have pressed “Stop” on your watch, there’s just a few final steps to follow to complete your activity.
For GPS-tracked outdoor activities:
You will be asked for your “Feeling” and “Surface”, which you can select by turning the Digital Crown on the side of the watch. Tap “Save” to complete your activity.
For Treadmill and Cycling (Ergometer) activities:
You’ll be asked first to input your “Distance”. Tap each value and use the Digital Crown on the side of the watch to enter the kilometers you covered. Press “Continue” and then follow the same procedure to input your “Calories”. Tap “Save” to complete your activity.
For all other indoor activities:
Select your “Calories” burned using the Digital Crown to input the correct value and then press “Save” to complete your activity.
If you stop the activity on your iPhone, the above steps must then be carried out on the phone instead of the watch. Your Activity Summary will always be displayed on the phone after your activity.
Note: A summary of the steps you took during your activity will only be displayed in the Activity Summary if you use the “Watch only” mode.
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Apple Watch (Watch Only): During Your Activity
During Running, Walking, Hiking and Running (Treadmill) activities, the following values will be displayed:
- Distance
- Duration
- Pace (replaced with Speed in kph for biking activities)
- Heart Rate
You'll be shown your average pace for indoor activities, while you have your current pace displayed during outdoor activities.
During Cycling (Ergometer) activities, only duration and heart rate will be displayed.
If you swipe to the right you can either pause or stop the activity and activate the water lock.
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Apple Watch (Watch Only): After Your Activity
For GPS-tracked outdoor activities:
Once you’ve pressed “Stop”, you will be asked to select your “Feeling” and “Surface”, which you can select by turning the crown on the side of the watch. Only once you have pressed “Save” will your activity be uploaded to your adidas account. You can then view the activity in your adidas Running app, too!
For Treadmill and Cycling (Ergometer) activities:
You’ll be asked first to input the “Distance” you covered during your run. Use the Digital Crown to select the correct value. Press “Continue” and then follow the same procedure to input your “Calories”. Tap “Save” to complete your activity.
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Apple Watch (Watch Only): Notifications
Tap the Settings icon on the main screen of your Apple Watch then toggle the notifications either on or off.
Toggling on the “Run Split” notification will mean that after each kilometer or mile, your watch will vibrate and display your current pace. Toggling on the “Heart Rate Alert” notification means that your watch will vibrate when your heart rate remains too high for 30 seconds.
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Apple Watch (Watch Only): Enabling/Disabling Auto Pause
To enable/disable the autopause, tap the Settings icon on the main screen of your Apple Watch and toggle the autopause on or off.
Autopause is available for running, walking and hiking.
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Apple Watch (Watch Only): Analysing Your Statistics
Once you’ve finished your activity, you can easily get an overview of your performance. The following values are displayed on the watch:
- Duration
- Calories
- Distance
- Average Heart Rate
- Pace
The adidas Running activities you’ve tracked also count towards the “Exercise rings” which are new for watchOS 6. Do you want to share your activity details with a friend? Simply flip the watch face forward - the display and the values shown will turn automatically. You’ll also see your activities in Apple Health.
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Apple Watch (Watch Only): Starting Your Activity
Log in to the adidas Running app, enable Apple Health permissions and ensure that all Apple Health “Categories” are turned on. Once these short steps have been completed, you’re ready to hit the road!
Then, just open the adidas Running app on your Apple Watch and press “Start”. Your activity type is already predefined as running, but you can always change it to another available activity type by tapping on "Running" and scrolling down.
Thanks to the Water Lock feature, you can start tracking in any weather conditions. The watch face will be locked and raindrops won’t change your settings or accidentally stop your activity.
Note: Please keep in mind that you will need iOS 13 and watchOS 7 in order to use the Apple Watch Standalone app.
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Standalone adidas Running app for Apple Watch
Apple Watch users can now enjoy adidas Running as a standalone app, directly on the wrist! Now as long as you’re wearing your Apple Watch, you can continue to track your activities using the adidas Running app and leave your phone at home.
This means that you can set up, start, pause/resume and finish your activity directly on your watch, without bringing your phone along.
The following features are not included in the standalone app: Countdown, Voice Coach, LIVE tracking, indoor tracking, training plans and music controls. However, if you still wish to use these functions, simply activate Apple Watch Second Screen. For more information, take a look at this article.
Note: Please keep in mind that you will need iOS 13 and watchOS 6 in order to use the Apple Watch Standalone app.
Note: Apple Watch Series 1 users can use the standalone app, but you will still need to bring your phone along in order to have a GPS trace. This is due to the absence of a GPS receiver on the watch.
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Apple Watch (Watch + Phone): Change the Language of the adidas Running app
Use your iPhone to change the language. Go to the Apple Watch General Settings, select “Language & Region” and “System Language”. Now select your preferred language from the list. Tap “Done” to save your settings. The language of the adidas Running app on your Watch will change automatically.
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Apple Watch (Watch + Phone): Pause/End/Resume an Activity
During an activity, there is an easy way to pause your session. Swipe right on the screen of your Apple Watch, then select “Pause” to pause your session. Use the same procedure to end or resume your activity.
- Apple Watch (Watch + Phone): Enable Voice Coach/ LIVE Tracking / Auto Pause
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Apple Watch (Watch + Phone): Heart Rate
The Apple Watch OS allows you to access the integrated heart rate monitor. This means you are able to monitor and record your heart rate during an adidas Running activity using your Apple Watch.
You can view your heart rate either from the watch or the app on your phone.
If you are wearing a heart rate monitor strap, your heart rate will be measured using this device and not the Apple Watch.
Heart rate recording is supported by the following versions:
- watchOS6 and newer
- iOS13
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Apple Watch (Watch + Phone): Displayed Values
The following values will be displayed on your Apple Watch during a GPS-tracked outdoor activity: Distance, Duration, Pace and Heart Rate. During an indoor activity, Heart Rate and Duration will be displayed. The values displayed cannot be customized.
Click here to get more information on how to change the values of the app’s dashboard on your iPhone.
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Apple Watch (Watch + Phone): Change the Activity Type
In order to change the Activity Type on your Apple Watch, open the adidas Running app on the watch and tap the Activity Type icon at the bottom right of the screen. Now select an activity type from the list shown. (If your preferred Activity Type is not shown here, you can select it from the detailed list in the adidas Running app on your iPhone).
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Apple Watch (Watch + Phone): Start an Activity
In order to start an activity on your Apple Watch, open the adidas Running app on either your watch or your iPhone and press “Start”.
In wet weather, you can swipe right and toggle on the Water Lock feature. However, please note that this feature is only available to users with WatchOS 7.