• Report Spam and Harmful Content

    If you come across content that is racist, insulting, discriminating, denunciating, sexual, glorifying violence or otherwise illegal or any other form of spam such as, multiple friend requests from one user or users profiles that appear as fake or duplicate, etc; you can report those cases directly here.

    Please, make sure to include the following information, if possible:

    • The user name of the user you’d like to report
    • A screenshot of the user profile
    • A screenshot and/or description of the reported content/image
    • The date of when this content/image was published/shared

    Once you have reported spam, we will investigate and remove the harmful content if applicable.

    Please, note that we will not be able to respond to each individual user regarding their report.

  • California Consumer Privacy Act (CCPA)

    Runtastic is committed to CCPA compliance across all our services. We implemented the following functionalities specifically for our users:

    If you have further questions regarding your CCPA user rights which are not covered by the detailed help pages mentioned above, please submit a request.

  • General Data Protection Regulation (GDPR)

    Runtastic is committed to GDPR compliance across all our services. We implemented the following functionalities specifically for our users:

    If you have further questions regarding your GDPR user rights which are not covered by the detailed help pages mentioned above, please submit a request.

  • Export Account Data

    Follow these steps if you want to export and download your account data:

    • Log in to Runtastic.com and click on “Home”
    • Select "Account & Data" on the left-hand side
    • Click the teal "Export Data" button 
    • You will receive an email with instructions once your export is ready for download
    • Once your export is ready click on “Download Export” next to the file/files you want to download

    Your sports sessions, sleep sessions, elevation, speed, and heart rate data is provided in .JSON format.

    The folder 'GPS data' consists of all sessions that have a GPS trace and those are available to you in .gpx format. You can import those files into other platforms.

    After you have imported the sessions into your preferred platform, all data such as elevation, heart rate, distance, duration, map, etc. will be visible to you.

    Note: You can export your data once a week. Depending on the size of your file it might take up to a few days till your export is ready. Please also note that in order to export your account, you must confirm your email address, if you haven’t done so already. Enter your email account and click on the link we sent you to confirm your email address. If you did not receive it, we can resend it to you.

  • Privacy Settings

    Your Privacy Settings can be edited by opening the app and going to Profile > Settings > Privacy or by going to www.runtastic.com Settings > Privacy. On this page, you can adjust the visibility of different data groups.

    If you select the “Nobody” privacy setting, only your first and last name will be visible.

    Activity: Settings related to all the data on your activities including information like Maps, Distance, Time, Pace, Calories etc. If you restrict your Privacy Settings, certain users will not be able to see any of your activities since the “Activities” tab will be hidden. If you block your friends from following your activities, they will not appear in their News feed anymore.

    News feed: Settings related to all the information displayed on your wall (LIVE activities, new sports activities, status updates) that keeps others up to date. If your Privacy Settings are set to “Nobody”, your friends will not receive updates on your activities in their News feed.

    Maps of activities: Settings related to the maps from your GPS tracking sessions. If a blocked user opens the Details page of your activity, a message will be displayed instead of your map. Also, the status update for your activity will be shown as though there were no map information for this activity. 

    Routes: Settings related to all the information about routes created or imported from activities. The “Routes” tab will be hidden from blocked users. If you do not want to share your routes with your friends anymore, they will not get any updates when you create a new route.

    Photos: Settings related to all the photos (both profile picture and photos of your activities) you have uploaded to Runtastic.com. The “Photos” tab will be hidden from blocked users.

    Sports statistics: Settings related to all the statistics on your activities, like graphs, overall statistics, training history, performance progress, training habits, and personal records. All your statistics as well as the “Statistics” tab will be hidden from blocked users.

    Training plans: Settings related to all the training plans you are currently using or have purchased. The “Training Plans” tab will be hidden from blocked users.

  • Change Marketing Settings

    Follow these steps to change your marketing settings:

    • Log in to Runtastic.com and click the drop-down arrow next to your user picture
    • Click “Privacy Settings”
    • Change your Marketing Messaging and Activity-Based Marketing preferences on that page

    Follow these steps to change your marketing settings for our Website:

    Also please note that regardless of your marketing settings we do not sell your data to any third parties.

  • Public PGP Key

    If you are a security researcher or professional, you can use our public PGP key to share sensitive information with the Information Security team. We take information security very seriously and investigate all reported vulnerabilities.

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