Report Spam and Harmful Content
If you come across content that is racist, insulting, discriminating, denunciating, sexual, glorifying violence or otherwise illegal or any other form of spam such as, multiple follower requests from one user or users profiles that appear as fake or duplicate, etc; you can report those cases directly here.
Please, make sure to include the following information, if possible:
- The user name of the user you’d like to report
- A screenshot of the user profile
- A screenshot and/or description of the reported content/image
- The date of when this content/image was published/shared
Once you have reported spam, we will investigate and remove the harmful content if applicable.
Please, note that we will not be able to respond to each individual user regarding their report.
California Consumer Privacy Act (CCPA)
Runtastic is committed to CCPA compliance across all our services. We implemented the following functionalities specifically for our users:
- Right to access: see Export Account Data
- Right to deletion: see Delete Account
- Right to opt-out: see Change Marketing Settings
If you have further questions regarding your CCPA user rights which are not covered by the detailed help pages mentioned above, please submit a request.
General Data Protection Regulation (GDPR)
Runtastic is committed to GDPR compliance across all our services. We implemented the following functionalities specifically for our users:
- Right to data portability: see Export Account Data
- Right to be forgotten: see Delete Account
- Right to object: see Change Marketing Settings
If you have further questions regarding your GDPR user rights which are not covered by the detailed help pages mentioned above, please submit a request.
Export Account Data
Follow these steps if you want to export and download your account data:
- Log in to Runtastic.com and click on “Home”
- Select "Account & Data" on the left-hand side
- Click the teal "Export Data" button
- You will receive an email with instructions
Your sports sessions, sleep sessions, elevation, speed, and heart rate data is provided in .JSON format.
The folder 'GPS data' consists of all sessions that have a GPS trace and those are available to you in .gpx format. You can import those files into other platforms.
After you have imported the sessions into your preferred platform, all data such as elevation, heart rate, distance, duration, map, etc. will be visible to you.
Note: Depending on the size of your file it might take up to a few days till your export is ready. Please also note that in order to export your account, you must confirm your email address, if you haven’t done so already. Enter your email account and click on the link we sent you to confirm your email address. If you did not receive it, we can resend it to you.
Change Marketing Settings
Follow these steps to change your marketing settings:
- Log in to Runtastic.com and click the drop-down arrow next to your user picture
- Click “Privacy Settings”
- Change your Marketing Messaging and Activity-Based Marketing preferences on that page
Follow these steps to change your marketing settings for our Website:
Also please note that regardless of your marketing settings we do not sell your data to any third parties.
Public PGP Key
If you are a security researcher or professional, you can use our public PGP key to share sensitive information with the Information Security team. We take information security very seriously and investigate all reported vulnerabilities.
-----BEGIN PGP PUBLIC KEY BLOCK-----
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EU Roaming Regulations 2017
If you are living and traveling within the EU, you don’t have to give a second thought to telephoning, messaging or surfing the Internet on your phone. This means that you can still use your Runtastic apps while on vacation.
Which countries no longer have roaming fees?
All EU countries, as well as Liechtenstein, Norway and Iceland. Other countries, such as Switzerland, still apply roaming charges as they always have.
Note: Before using adidas Running in any of the affected countries, please make sure to contact your mobile provider to find out more about how this new regulation affects you.
Follow the steps below to edit your Privacy Settings:
- Tap the “Profile” tab followed by the “gear icon”
- Tap “Privacy"
- Here you can control who views the information that you share with the adidas Runtastic apps by selecting either “Everybody” (all adidas Runtastic apps users), “Friends” (your fitness friends) or “Only me”.
My Profile: Settings related to all the data you have added to your Profile (via Settings > Profile). It includes the following information:
- General Information (birthday, gender, height)
- Contact Information (email address, country)
If you select the “Only me” privacy setting, only your first and last name will be visible to other users.
Activity: Settings related to all the data on your activities including information like Maps, Distance, Time, Pace, Calories etc. Selecting “Only me” means that your activities will only be visible to you and will not appear in your friends’ News Feed.
Maps: Settings related to the maps from your GPS-tracked sessions. If “Only me” is selected and a user navigates to the Details page of your activity, a message will be displayed instead of your map. The map will also not be displayed in the News Feed.
Photos: Settings related to all the photos (both profile picture and photos of your activities) you have posted in the app. Any photos that you post will not be visible to other users if the “Only me” option is selected.
Training Plans: Settings related to all the training plans you are currently using or have purchased. If you do not want your Training Plans to be visible to other users, select “Only Me”
At the bottom of the page, you can choose whether to join the Steps/Running Leaderboards.