• Android: The adidas Running app is crashing

    Some users are reporting that their adidas Running app is crashing or not opening.

    This is due to an issue Google Maps is currently experiencing. This should be resolved by Google within the next few days.

     In order to solve the issue within your adidas Running App in the meantime, it's enough to update the adidas Running app to version 11.0.

  • iOS: adidas Running app stuck on the loading screen

    Some users are reporting that they are unable to use the adidas Running app as they are stuck on the loading screen.

    While we’re working on a permanent solution, we can offer you the following workaround: 

    1. Make sure you have the newest adidas Running app version installed
    2. Tap this link on your phone
    3. You will be automatically logged out of the app
    4. Now log into the adidas Running app and you should be able to access the app again. 

    In case you still experience issues, please submit a help request.

  • Fadeout: WeChat login

    We want to provide you with an awesome app experience, no matter which of our apps you use. That’s why we are focusing our energy and work on the features and products where we see the greatest potential.

    We wanted to let you know that we’ve decided to stop supporting the WeChat login. This means that we’ve removed this login option and you can no longer log in using your WeChat login credentials. 

    However, you will still be able to access your account using another method. 

    In order to access your adidas Runtastic account without your WeChat login, please simply reset your password using your WeChat email address as described here.

  • Fadeout: Phone Number login

    We want to provide you with an awesome app experience, no matter which of our apps you use. That’s why we are focusing our energy and work on the features and products where we see the greatest potential.

    We wanted to let you know that we’ve decided to stop supporting the phone number login. This means that we’ve removed this login option and you can no longer log in using your phone number. 

    However, you will still be able to access your account using another method. 

    In order to access your adidas Runtastic account without your phone number, please follow the instructions below: 

    • Open the adidas Running app 
    • Go to “Profile”
    • Click on “Settings” (gear icon) 
    • Click on “Edit Profile”  

    Now you can add your email address to your account. Once the correct email address has been added to the email field, click on “Save” for iOS devices or the back button on android phones. Afterward, you can reset your password following the instructions here

    Alternatively, you can reach out to our Customer Happiness team here. They will be happy to assist you further with regaining access to your account!

  • iOS: adidas Training app stuck on the loading screen

    Some users are reporting that they are unable to use the adidas Training app as they are stuck on the loading screen.

    While we’re working on a permanent solution, we can offer you the following workaround: 

    1. Make sure you have the newest adidas Training app version 10.6 installed
    2. Tap this link on your phone
    3. You will be automatically logged out of the app
    4. Now log into the Adidas Training app and you should be able to access the app again. 

    In case you still experience issues, please submit a help request.