If you run into any issues when using our services, please do not hesitate to report the issue to us by submitting a request.

Some users are reporting that they are unable to use the adidas Running app as they are stuck on the loading screen.

While we’re working on a permanent solution, we can offer you the following workaround: 

1. Make sure you have the newest adidas Running app version installed
2. Tap this link on your phone
3. You will be automatically logged out of the app
4. Now log into the adidas Running app and you should be able to access the app again. 

In case you still experience issues, please submit a help request.