• GPS Troubleshooting Guide for iPhones

    If you’re having difficulties tracking distance with your Runtastic app, it is likely that your iPhone is experiencing GPS issues. The steps below should help you to obtain and maintain a strong GPS signal.

    There are a number of troubleshooting steps to try to get your GPS working again on your iPhone. We recommend going through them in this order to determine what the cause might be:

    Step 1 Install the latest version of iOS once it becomes available and make sure you have installed the latest version of the Runtastic app on your iPhone

    Step 2 Ensure that the GPS signal indicator is green before you hit start. Try to avoid starting your activity in area where there may be a weaker GPS signal, for example near high buildings, deep forests or near huge amounts of water like lakes or sea.

    Step 3 Check the app’s location permissions

    One of the most common issues is people forget to enable location services for the Runtastic app. To check, follow the steps below:

    1. Go to your iPhone settings and select Privacy
    2. Select Location Services.
    3. Make sure that Location Services is enabled*
    4. Scroll down to find Runtastic in the list
    5. Tap the app and select “Always”

    * If Location Services are already enabled, try switching the toggle on and off again to refresh the setting

    Step 4 Check that Airplane mode is switched off

    To check Airplane mode settings, follow the steps below:

    1. Go to your iPhone settings and select Airplane Mode
    2. Toggle Airplane mode on and then off again. Make sure it remains disabled before you start your activity

    Step 5 Set your timezone correctly

    For GPS-enabled apps to work properly, your device needs to have the correct date and time.To verify your date and time settings on your iPhone, follow the steps below:

    1. Go to your iPhone’s settings
    2. Select Date & Time
    3. Select Set Automatically

    Step 6 Reset Network settings

    In order to obtain a strong GPS signal, your iPhone must have a satisfactory network reception. Be sure to deal with any network issues first if you’re facing GPS difficulties using the troubleshooting steps below:

    1. Disconnect then reconnect to your network
    2. Turn off LTE and select 3G

    Step 7 Perform a soft reset

    1. Press and hold the Sleep/wake button and the power button at the same time. Hold the buttons for at least 10 seconds
    2. release the buttons when you see the Apple logo.

    Step 8 Check whether you have given the app permission to use the "approximate location"  on iOS14, as this can also result in GPS issues. 

  • What is the difference between a Private and a Public Profile?

    You can choose either a Public Profile or Private Profile. Below you'll find the differences between them:  

    Private Profile:

    • No auto-accept: You have to accept or decline your follow requests. 
    • Private access: Detailed profile information is hidden from other users by default. Depending on other privacy settings, some data might be visible to others. 
    • If another user wants to see your follower/following list, they can only do this if they follow you. The number of your followers and users you are following is visible to anyone.

    Public Profile:

    • Auto-accept: You no longer have to accept follow requests. If another user wants to follow you, their request is accepted automatically.
    • Public access: Your profile information is visible to everyone within the adidas Running and Training apps, even if they don't follow you yet. This includes your Follower/Following list, statistics, records, AR information, and connections. You can still change your privacy settings separately in the general privacy settings

    You can switch between Private or Public Profile in your profile settings at any time:

    • Open the adidas Running app
    • Go to "Profile"
    • Tap on "View Full Profile" 
    • Tap on Private or Public Profile
    • On the next screen, you can choose whether you would like to have a Private or Public profile.
    • Once you select an option, the checkmark will indicate your selection
    • You can now save the change by confirming.

    Note: All of your pending follower requests will be automatically approved if you switch from a Private to Public Profile. You can switch between a Private and Public Profile at any time.

  • Time to fadeout the Routes Feature!

    We want to let you know that we’ve decided to say goodbye to the Routes feature within the adidas Running app. 

    Our priority is providing an awesome app experience, no matter which of our apps you use. That’s why we are focusing our energy on the features where we see the greatest potential. 

    We’ve now partnered up with route provider app Komoot to provide you with an exciting way to stay active outdoors.


    What does this partnership mean for you?

    We know that you might miss this feature, which is why we made sure to have an alternative ready for you. We are excited to let you know that we partnered up with Komoot, an app that lets you discover, plan, and share routes for different sports. 

    Driven by a desire to explore, and powered by the outdoor community’s recommendations, it’s Komoot’s mission to inspire great adventures making them accessible to all. 

    • Connect with other athletes and explore the great outdoors 
    • Get inspired by tapping into an online community and get recommendations
    • Bring your adventures to life with the easy route planner.

    We sent our recent Routes users a code for a Region Bundle from Komoot via email and also in your notification inbox in the adidas Running app. Make sure to also check your spam folder for our email.

    With the Region Bundle you can unlock routes for multiple regions, use voice navigation, offline maps and receive weekly updates for your route activities. If you want to navigate and upload your exported GPx files directly to Komoot, make sure to follow the steps described in this article. There is also a Komoot support article for export and import here.

    If you would like to see your new Komoot activities in the adidas Running app, make sure to connect your Komoot account to your Garmin, Polar or Suunto device (Komoot available devices) and your adidas Running account to the same Garmin, Polar, or Suunto device (adidas Running Partner Accounts). 

    As soon as you connect your Komoot and adidas Running accounts to the same smartwatch device, every activity that you do with the Komoot app will be synced to your adidas Running app. This means the activities you do with Komoot still count towards Virtual Races, Challenges, to your training plan and Goals that you have set in the adidas Running app. If you are a adiClub member, you will also receive your adiClub points. *

    We don’t just want to stop here, so be on the lookout for more partners to come in the future to even further improve your route experience in connection with adidas Running.

    If you face any difficulties with redeeming your Komoot Regional bundle code, please reach out to our Customer Happiness team by submitting a ticket below. 

    *Only in countries where adiClub is available. 


  • How do I approve or deny a follow request?

    When you receive a follow request, you get a notification in your “Notification Inbox” on the top right corner of your News Feed. 

    By clicking on the notification, you will be redirected to the follow request where you can decline or accept it. 

    You can also deny or approve a follow request by following the steps below:

    • Open the adidas Running app
    • Go to your “Community” tab.
    • Scroll down to “Connections”.
    • Click on the little arrow next to “Followers and Following” 
    • Here under “Followers” you can see pending requests and your current followers.
    • Now you can click on “accept” or “deny” on the respective pending requests.
  • My Challenge Leaderboard in the adidas Running app

    The Leaderboard shows you how many kilometers/miles you have tracked in your Challenges compared to people you follow

    To access your Challenge Leaderboard please, do the following :

    • Open the “Community” tab.
    • Go to “Challenges”. 
    • Select a Challenge that you have joined.
    • Now you can choose between 3 different Leaderboards:
      • Participants
      • Countries
      • Groups
    • Once you have selected a leaderboard you can use additional filters such as Connections (e.g.Follower or Following), gender or age group by clicking on the filter option in the top right corner.
    • Click “apply” to save your filter options.
  • How do I find users I want to follow?

    If you want to expand your fitness community you can search for users to follow by:

    • Go to your “Community” tab
    •  Scroll down the “Community” tab and click on “Followers and Following”
    • Search for a user directly by clicking on the magnifying glass in the upper right corner
    • Enter a name or an email address to search for another user

    Alternatively, do this:

    • Go to your “Profile” tab
    • Click on “Followers" or "Following”
    • Click on the magnifying glass
    • Enter a name or an email address to search for another user
  • What can my Followers see?

    The change from “Friends” to “Followers” gives you more control over what your followers can see. To filter what you want your followers to see, go to your privacy settings in the app and set the wanted parameters. 

    If you have a public profile, users can view your whole Profile including your statistics, connections, records, and your Follower/Following list without following you first.

  • How do I unfollow another user?

    If you want to unfollow another user, you can do that by following the steps below:

    • Open the adidas Running app
    • Go to your “Community” tab.
    • Scroll down to “Connections”.
    • Click on the little arrow next to “Followers and Following” 
    • Go to “Following”.
    • Look for the user you want to unfollow.
    • Click on the “Following” button next to their name.
    • Select “Unfollow” 

    Note: If you unfollow another user by accident, you can always send a new follow request.

  • How do I undo a follow request?

    It is currently not possible to undo a request that you sent. However, as soon as the other user accepts your request you can remove this user again by following the steps in this article.

  • How do I follow another User? 

    If you would like to follow another user from our fitness community, follow these steps below: 

    There are multiple ways for you to reach your “Connection Management” screen. You can either go through the “Community” tab or the “Profile” tab in your app.

    To reach your connections through the “Community” tab follow these steps:

    • Open the adidas Running app
    • Go to your “Community” tab.
    • Scroll down to “Connections”.
    • Click on the little arrow next to “Followers and Following” 
    • Here under “Followers” you can see pending requests and your current followers.
    • If you go to “Following” you will see the users you are following currently.
    • If you want to look for users, click on the magnifying glass. 
    • In thou will see users that you are currently following, that are following you or suggested users that you don’t know yet. 
    • Once you click on “Follow” a request will be sent. 

    Take a look here if you want to access your connections through your “Profile” tab:

    • Go to “Profile”.
    • Click on either “Follower” or “Following”
    • Here under “Followers” you can see pending requests and your current followers.
    • If you go to “Following” you will see the users you are following currently.
    • If you want to look for users, click on the magnifying glass. 
    • You can also see follow suggestions for other users 
    • Once you click on “Follow”, a request will be sent. 

    Note: This does not mean that this user automatically follows you too. In order for another user to follow you, they also need to send you a request. Take a look here if you want to know how to accept or deny a follow request.

  • What is a Follower?

    A Follower is another user from our fitness community that connected with you. A Follower is just like a Friend and will see the activities you share, comments you post and Newsfeed posts, based on your privacy settings.

    Note: When another user follows you, this does not automatically mean that you follow them too.

    If you would like to follow another user take a look here

  • NEW: Friends are now Followers 

    Wondering what’s happened to your in-app Friends? Don’t worry; your community is still there! “Friends” have now become “Followers”. 

    With Followers, it’s now easier to share your achievements, activity and updates with others in your community.

  • Story Running

    Are you looking for something to keep you focused and motivated during your run, but you don’t feel like listening to your same old workout playlist again and again? 

    Why not check out one of our Story Runs? 

    Story Runs are like audiobooks that will guide, coach or simply entertain you during your runs and workouts. 

    We currently have 24 different Story Runs available for you to choose from. You can download them in either English or German.

    Check out our Story Runs below (please note that these links are only accessible via Mobile devices): 


    “Run to Reconnect” (Female voice)

    “Run to Reconnect” (Male voice)

    “Running for Results” 

    “Pushing the Limit”

    “Start from Scratch”

    “Finding your Fast”

    “Refocus Your Run”


    “The Tetradome Run I” 

    “The Tetradome Run II” 

    “The Tetradome Run III” 

    “Mirror’s Edge Catalyst: A Runner’s Destiny”


    “The Carrier of Truth I” 

    “The Carrier of Truth II” 

    “The Carrier of Truth III” 


    “Your Journey to Weight Loss I”

    “Your Journey to Weight Loss II”

    “Toward the Starting Line”


    “The City is our Gym”

    “Moments of Bliss”

    “The Globe Runner” 


    “Journey of Iomluath”


    “Run Wild: The elusive Snow Leopard”

    “Back to the Oceans” 

    “Wings For Life World Run”

    Want to know how to start a Story Run on your device? Follow the simple instructions here. (iOS) 

    Story Runs are included for Premium Members and available for purchase for non-Premium Members. 

    Note: Once you begin a Story Run, you cannot change it during the same activity. Be sure you choose the right Story Run before you get started.

  • Manually linking an activity to a training plan

    If you want to link your activity to a training plan follow the easy steps in the article below:

    • Open the adidas Running app
    • Tap the “Progress” tab. 
    • Tap “Show more”.
    • Choose an activity and click on the three dots in the top right corner
    • Select "Link to a training day"
    • Now, click on the Plan that you are following
    • Choose the training day you would like to assign the activity to
    • Select "Link to this training day" 

    Once you successfully linked you’ll see a little message displayed indicating that the linking worked.

  • Runtastic PRO: Fadeout

    Time to retire Runtastic PRO!

    We want to provide you with an awesome app experience, no matter which of our apps you use. That’s why we are focusing our energy and working on the apps and products where we see the greatest potential.

    We wanted to let you know that we’ve decided to stop supporting the Runtastic PRO app. 

    This means that we’ve taken the app off the market and that there won’t be any more app updates for the Runtastic PRO app.

    Don’t worry, you can still find all your PRO features, your complete training history, and much more in the adidas Running app.

    Have you joined one of our Challenges yet?

    Simply download the adidas Running app and login with your current login details to keep your PRO features and all your history.

    We cannot activate your Premium Membership immediately in the adidas Running app, but don’t worry, there is a solution. When you log in to the adidas Running app, you will be offered a 3-month renewal of your Premium Membership which will be effective immediately. Not only do you not lose anything, you get even more! 

  • Social Feed

    The News Feed allows you to stay connected with your followers and users you are following, get motivated by their progress in any of our adidas Runtastic apps and gain extra accountability knowing that your followers can see when you are (or are not) doing your workouts. 

    Periodically, we will include some amazing content from our experts on the adidas Runtastic blog. Get a boost of motivation, training tips or healthy recipes directly in your adidas Runtastic apps News Feed when you need it most.

  • adidas Running and iOS 12

    It’s time to say goodbye, we’re dropping iOS 12!

    Technology advances rapidly, with new devices coming out every year. Sometimes it can be hard to keep up with the pace and still provide a great app experience. 

    So, in order to provide you with the best user experience, we have decided to discontinue our support for iOS 12.

    As a result, we will no longer be able to fix any issues that are reported on iOS devices running iOS 12 or lower.

    What does that mean for you? 

    • In order to guarantee a smooth app experience, simply update to the newest available iOS version.
    • If your device can’t run a higher iOS version, you should still be able to use the app. However, we won’t be able to fix any reported bugs or issues within the adidas Running app on iOS 12 devices.

    Note: Once you remove the adidas Running app from your phone, you will not be able to download it on your iOS 12 device again.

  • Personal Goals

    While you could already set your Yearly Running Goal in the adidas Running app, you have now also the possibility to set yourself Personal Goals for the day, week, month, year or a goal that should be reached at a certain date*. Your Goals can be set as recurring goals or just as one time motivations.

    Follow these simple steps to set your goal for the first time:

    • Tap the “Progress” tab
    • Scroll down to "My Goals" 
    • Click on “Add Goal”
    • You can set Personal Goals for the sport types Running, Walking, Hiking, Cycling and Exercise*.

    Once you select the Sports type, you’ll need to choose your Goal attributes such as duration, distance, and frequency. 

    Recurring goals can be set to be repeated daily, weekly, monthly or yearly. While non-recurring goals can be set from the current date up to 3 years in the future. 

    Once a Personal Goal is set it will also be displayed in your Progress Tab under “My Goals”. Here you also have a more detailed overview of your current Goals such as the remaining amount of kilometers and the remaining time period that you have set.

    Once you track an activity that matches your Personal Goal criteria your Personal Goal will be updated to show you your current process accurately. 

    Delete or end a Goal:

    If you want to delete one of your current goals, simply follow the easy steps below:

    • Tap the “Progress” tab
    • Scroll down to "Your Goals" 
    • Tap on “Show all” 
    • Click on the three little dots next to the goal you would like to remove 
    • Choose “delete” or "end" your goal

    Want to inspire your followers and family with your progress? Share your Goal on social media and let your followers and family be part of your success.

    *all activities tracked get counted to exercise

  • Challenges: Can I join more than one at one time?

    Yes! You can join as many Challenges as you like. Your activities can also count for multiple challenges if the activities fulfill the requirements for each Challenge as specified in the Challenge details.

  • Challenges: Where can I view my progress?

    If you want to view the Challenge progress, please follow these simple steps below:

    • Open the adidas Running app
    • Tap “Community” on your tab bar
    • Select the appropriate Challenge by sliding through the cards
  • Challenges: Where can I give feedback?

    We’d love to hear what you think about the Challenges feature! Let us know your opinion by following the link here. Your input is greatly appreciated!

  • Challenges: Why hasn’t my activity been counted?

    There could be several reasons why your activity has not been counted towards a Challenge. You’ll find a list of the most common reasons below:

    • Your activity does not have a GPS trace
    • You tracked using the incorrect sport type
    • You added your activity manually
    • You edited your activity afterwards
    • You uploaded your activity tracked with your smartwatch to adidas Running after the Challenge finished

    Note: At Runtastic we want to encourage fair play and healthy competition. Therefore we have several mechanisms in place to ensure that only realistic activities will count towards a Challenge. Runtastic reserves the right to blacklist users with suspicious activities from the leaderboard and exclude them from the Challenge.

  • Challenges: Will my name always be displayed on the Leaderboard?

    Challenges include a leaderboard where you can compare your performance with fellow runners. When you join a challenge, your participation, progress, and rank in the leaderboard will be visible to other users.

    Note: If you opt out of the running leaderboard in your privacy settings, your name will no longer be visible.

  • Challenges: The Challenge has already started. Can I still join?

    Yes! You can join the Challenge at any time.

  • Challenges: What happens if I delete my activity?

    If you delete an activity, it will be removed from the Challenge. Once deleted, activities can not be recovered.

  • Challenges: How can I leave a Challenge?

    If you decide to leave a Challenge, you can do so by following the simple steps below:

    • Open the adidas Running app
    • Tap “Community” on your tab bar
    • Select the Challenge you want to leave
    • Simply tap the three dots in the top right corner
    • Select “Leave Challenge”

    Note: Once you’ve carried out these steps, all your activities will be removed from the challenge. Should you decide to rejoin a challenge, your previous progress will not be taken into account.

  • Challenges: How do I join?

    Follow the simple steps below to view all available challenges and join your first one:

    • Open the  adidas Running app
    • Tap “Community” on your tab bar
    • Scroll to “Challenges”
    • Simply tap on a Challenge for an overview – see how many participants are joining, how long the Challenge is running, etc.
    • Ready to push yourself? Just select “Join Challenge” 

    Note: Once you’ve joined, your name and rank will appear on the leaderboard and will be visible to all challenge participants.

  • Challenges: Can I track with a smartwatch?

    Yes. The following smartwatches synchronize directly with the adidas Runtastic platform:

    As soon as you’ve synchronized your activity with adidas Running, it will be counted towards the Challenge.

    For other smartwatches, you have the option to import your activity to adidas Running as a .gpx or .tcx file. For help with importing your activity, please see here.

    If you track an activity with more than one device, it will only count once towards your challenge.

  • Challenges: How do I ensure that my activity counts?

    Once you’ve joined, activities that comply with the challenge rules will be automatically linked and counted towards the challenge – there’s nothing you need to do manually.

    In order to ensure that your activity is linked to the Challenge, the following criteria must be set:

    • Your activity must have a GPS trace (unless otherwise specified in the Challenge details)*
    • Your activity must be tracked using the correct sport type for the Challenge (e.g Running)
    • Your activity must be tracked while the Challenge is active (the start and end time are always in your local time zone)

    If you track your activities with a smartwatch, please see the article linked here for more information.

    In order to promote fair play we have a few fraud prevention parameters in place, your activity may not count if any of the following parameters are exceeded or not met: 

    • Average, minimum & maximum pace
    • Maximum speed 
    • Maximum distance
    • Maximum duration

    *If you edit an activity after completion, it will not count towards your challenge.

  • Challenges: What is a Challenge?

    Challenges will bring out the best in you! Challenges are competitions with a specific mission over a certain timeframe, as defined in the challenge details.

    Once you’ve joined, activities that comply with the challenge ruleswill be automatically linked and count towards the challenge. Track your performance and compare it to other users on the leaderboard!