• Garmin Connect

    You can now connect your Runtastic Account to your Garmin Connect account. This means that you are able to import activities that you track with your Garmin device into your Runtastic account.

    Connect

    To connect your Garmin Connect account to your Runtastic account, please follow the steps below:

    • Ensure that your Runtastic app version is at least 7.3.0
    • Open the drawer menu in the top left corner
    • Tap “Settings”
    • Scroll to “Partner Accounts”
    • Select the “Connect” button under “Garmin Connect”
    • Click on “authorise” to enable Garmin to share data with Runtastic
    • Enter your Garmin log in details

    Once your account is connected, any sports activities that you undertake with your Garmin device, once synced to your Garmin Connect account, will also be imported to your Runtastic account. A push notification will inform you when your activity is available.

    Activities saved to your Garmin Connect account within the last 30 days will also be synced to Runtastic. This process can take up to 24 hours. Due to a Garmin restriction, activities older than 30 days cannot be imported.

    Garmin Supported Devices

    This feature currently supports Forerunner, GPS enabled Vivo models as well as a basic integration with Edge for cyclists. We are, however, working on enabling this feature for as many Garmin devices as possible.

    Which Data gets imported to Runtastic?

    The following data will be imported into Runtastic: Distance, Duration, Pace, Split Times, Elevation*, Calories and Heart Rate. As Garmin Connect is designed differently, certain data such as Heart Rate Zones, Power, Cadence, Steps, Active Minutes and Sleep will not be synced.

    Note: a “multisport session” is synced to Runtastic as separate activities. For example, if you track a Triathlon activity, it will be imported to Runtastic as three separate sessions. (Swimming, Cycling, Running).

    * Once imported into Runtastic, you may notice a difference in the Elevation Values. It is, however, possible to edit these values using the instructions linked here.

    Disconnect:

    To disconnect your Runtastic account from your Garmin Connect account, please follow the steps below:

    • Open the drawer menu in the top left corner
    • Tap “Settings”
    • Scroll to “Social Connect”
    • select “Disconnect”

    Although it will still show as “connected to Runtastic” in Garmin Connect, the connection will no longer be active. If you would like to change this display in your Garmin Connect account, log in with your account details on connect.garmin.com and click Profile > Settings > Account Information.

  • New EU Roaming Regulations 2017

    From 15th June 2017, the EU will abolish mobile roaming fees!

    If you are living and traveling within the EU, you don’t have to give a second thought to telephoning, messaging or surfing the Internet on your phone. This means that you can still use your Runtastic apps while on vacation.

    Purchase and download Training Plans and Story Runs, enable LIVE tracking, sync your activities with Runtastic.com without worrying about any surprise extra charges.

    Which countries no longer have roaming fees?

    All EU countries, as well as Liechtenstein, Norway and Iceland. Other countries, such as Switzerland, still apply roaming charges as they always have.

    Take note: Before using Runtastic in any of the affected countries, please make sure to contact your mobile provider to find out more about how this new regulation affects you.

  • Privacy Settings

    Your Privacy Settings can be edited by tapping the menu icon in the top left corner, “Settings” and then “Privacy”. Here, you can control who views the information that you share with Runtastic by selecting either “Everybody” (all Runtastic users), “Friends” (your Runtastic friends) or “Only me”.

    My Profile: Settings related to all the data you have added to your Profile (via Settings > Profile). It includes the following information:

    • General Information (birthday, gender, height, address, family status)
    • Reason and Motivation (sports level, your goals, your motivation)
    • Education and Job
    • Contact Information

    If you select the “Only me” privacy setting, only your first and last name will be visible to other users.

    Activity: Settings related to all the data on your activities including information like Maps, Distance, Time, Pace, Calories etc. Selecting “Only me” means that your activities will only be visible to you and will not appear in your friends’ News Feed.

    Maps: Settings related to the maps from your GPS-tracked sessions. If “Only me” is selected and a user navigates to the Details page of your activity, a message will be displayed instead of your map. The map will also not be displayed in the News Feed.

    Photos: Settings related to all the photos (both profile picture and photos of your activities) you have posted in the app. Any photos that you post will not be visible to other users if the “Only me” option is selected.

    Web News Feed: Settings related to all your information displayed on Runtastic.com that keeps others up to date (LIVE activities, new sports activities, status updates). If your Privacy Settings are set to “Only me”, your friends will not receive updates on your activities in their News Feed.

    Routes: Settings related to all the information about routes created or imported from activities. If you do not wish to share your routes with your friends anymore, they will not receive any updates when you create a new route.

    Training Plans: Settings related to all the training plans you are currently using or have purchased. If you do not want your Training Plans to be visible to other users, select “Only Me”

    At the bottom of the page, you can choose whether to join the Steps/Running Leaderboards.

  • Groups

    Create a Group and Invite Members

    Tap the menu icon and tap “Groups”. Tap the plus sign in the top right corner to create a group.  Give your group a name and a description and press “Create” in the top right corner.

    Once the group is created, you can tap on the three dots in the top right corner and “Invite Members”. Alternatively, you can tap “Invite Members” directly at the bottom of the group page.

    Your existing Runtastic friends will be listed here. You can add them to your group by tapping the plus next to their name.

    There are two different ways to invite members to your group with a private message:

    • Tap “Invite others with a Link” to invite members with a private message
    • Tap the share icon in the top right corner

    Join/Leave Group

    To join a group, tap the menu icon and tap “Groups”. At the top, you will see your pending Group Invitations. Here, you can either accept or decline the invitation.   

    To leave a group, open the Group, tap on the three dots in the top right corner and tap “Leave Group”.

    Edit Group Name or Description

    As Group Admin, you can edit the name, description or members of the group at any time. To do so, tap on the three dots in the top right corner and tap either “Edit Group” or “Edit Members” and make the necessary changes.

    If you wish to remove a member from the group, tap the minus sign next to the member’s name.

    Group Leaderboard

    There are two different ways to access the Leaderboard:

    • Tap the menu icon and tap “Leaderboard”. You can then change the Leaderboard to display just your group instead of all of your Runtastic Friends.
    • Tap the menu icon and tap “Groups”. Open the desired group and tap “View Group Leaderboard” at the bottom.

    On the Leaderboard, you can compare the kilometers you have ran with those of your fellow group members or your Runtastic friends.  

  • Start an Activity with Siri

    Siri is your personal assistant on your iPhone. As of now, you’ll be able to control your fitness activities with Siri: “Hello Siri, start a run!” starts a running activity with your Runtastic app.

    Additionally, you can cancel, pause, resume or stop an activity by telling Siri to do so.

    Note: Make sure to allow Siri to access the Runtastic app. Open the settings on your iPhone and select “Siri”. Select “App support” and enable the Runtastic app.

  • Runtastic Widget with iOS 10

    The Runtastic widget includes information on the workouts you did last month. Expand the widget for even more details and stats on your workouts, e.g. Calories Burned or Elevation Gain or Loss.

    Additionally, you can check out which exercises are up next in your Results workout.  

    Enable the widgets: Tap “Edit” at the bottom of the widgets. Select Runtastic and Results from the list. Tap “Done” to save your changes.

     

  • New Features for iMessage with iOS 10

    You can now share your accomplishments instantly with your friends via iMessage. Open a chat in iMessage and add the Runtastic app:

    • Tap “A” and then the icon in the lower left corner
    • Tap “+” to enter the App Store and then select “Manage” to add previously installed apps to the iMessage apps

    Tap “Done” to save your changes. Now your History is displayed in the iMessage app. Select one of your activities to share your accomplishments directly with your friends via iMessage.

      

    “Motivate your mind. Your body will follow.”

    Motivate your friends with special stickers from the Results and Runtastic apps.
    Add the Results app to the section, as described above. The Runtastic stickers are available to you in the App Store.

  • Restore In-App purchases

    If you purchased an In-App feature, e.g. the full version of the Six Pack App or the Premium Membership, it might happen, that the extra feature is not anymore available for you later on or not activated yet.

    If thats the case, you are able to restore the In-App purchase. 

    To do so, go to the settings of the app, choose "Runtastic" and then "Restore In-App Purchases".

    Make sure to use the same Apple account you used when you purchased the extra feature the first time. 

  • General Information for Runtastic Apps on Apple Watch

    The Runtastic app, Six Pack app, Butt Trainer app and Leg Trainer app are compatible with your Apple Watch.

    The FAQs in this section provide you with the information you need to use the apps on your Apple Watch. But be aware that our apps offer more features for your iPhone than your Apple Watch.

    All the changes in the apps on your iPhone always sync with the apps in your Apple Watch, provided that your iPhone is paired with your Apple Watch.

    For remaining questions about changes and features in Runtastic apps, please see the relevant section in our Help Center.

    Here are the links to the relevant sections: Runtastic | Six Pack | Butt Trainer | Leg Trainer

  • Shoe Tracking

    Do you know the last time you changed your running shoes? We recommend that you change your running shoes, depending on the model, about every 500 kilometers to reduce the risk of injury.

    The Shoe Tracking feature automatically assigns your kilometers to your running shoe.

    Add a Shoe

    Follow these simple steps to add a shoe for the first time:

    • Tap the menu icon in the top left corner and then “Settings”
    • Select “My Shoes”
    • Tap “Add Your First Shoe” at the bottom of the screen or “Add” in the top right corner
    • Select the brand of your shoe from the list or enter the brand in the search field
    • Select your model from the list or enter the model in the search field
    • You can either use the available picture of the model or add one of your own - just tap on the photo icon
    • Enter a Nickname, Size and Color for your shoe and tap “Next” to save your information
    • Select a date from which all your activities since then will be assigned to your shoe
    • Select the Activity Type you would like to assign to the shoe* and tap “Next” to save your information
    • Set a limit for your shoe** and tap Save”

    * Shoe Tracking is available for Running, Walking, Nordic Walking, Hiking and Running (Treadmill).

    ** We recommend retiring your shoes after 500 km. At this point, the cushioning capability of your shoes decreases, exposing your joints to greater shock and force.

    Note: If you cannot find the brand or model of your shoe, select “Other” and enter the model name in the Nickname field.

    Edit the Details of a Shoe and View the Statistics

    Follow these simple steps to edit the details of a shoe or view the statistics:

    • Tap the menu icon in the top left corner and then “Settings”
    • Select “My Shoes”
    • Select your shoe
    • On this screen, you can see all the relevant statistics: In use since, Activities, Average Pace, Total elevation Gain/Loss
    • Open the overflow menu (three dots) at the top right to edit the details
    • Edit the desired details (the date of the first usage of the shoe can not be changed) 

    Add or Reassign an Activity to a Shoe

    Follow these simple steps to add or reassign an activity to a shoe:

    • Select an activity from your History
    • Open the second tab and tap “Select your running shoe”
    • Select the desired running shoe from the list or add a new shoe

    Retire the Shoe

    If your shoe has exceeded the recommended distance, you will receive a notification in an info screen. You can ignore the message by tapping “Not now” or view the details of the shoe by tapping “Go to shoe”.  

    Here, you have the possibility to retire your shoe by tapping “Retire”.

    Note: Currently, you cannot reactivate a shoe. If you have already retired it, you cannot restore it.

    If your shoe is already worn out before the recommended distance, you can retire the shoe manually:

    • Tap the menu icon in the top left corner and then “Settings”
    • Select “My Shoes”
    • Select your shoe
    • Open the overflow menu (three dots) at the top right to edit the details
    • Tap “Retire”
  • GPS Info, Tips & Tricks

    If your GPS results appear to be inaccurate or you are not able to get GPS signal please follow these instructions:

    1. Make sure you have installed the latest version of the relevant Runtastic App.

    2. Reboot your iPhone and make sure that you open the app with a direct line to the sky - then wait to lock a GPS signal with green indicator - this may take several minutes.

    3. Turn airplane mode and Wi-Fi off in phone settings.

    4. Before you start tracking your next session, be sure to wait until there is a green GPS signal indicator. If not, open iOS maps, then open the Runtastic App and let it search for 2-5 minutes to lock onto a GPS signal.

    5. If none of the above work, it is possible the app did not download to the phone correctly, try deleting/reinstalling the app.

    Note: Your activity history will be cleared from the device, so make sure that you upload all sessions to Runtastic.com beforehand.

    Note: If you do experience a weak GPS signal and your activity tracking appears inaccurate, you can edit your session manually on Runtastic.com afterwards. Also it needs to be said that due to the different built-in GPS modules in each iPhone we can’t guarantee exact tracking results. When starting please try to avoid the following areas:

    • High buildings
    • Deep forests
    • Areas where it's very cloudy
    • Huge amounts of water like lakes, sea etc.

    If you end up in these areas above this can affect your GPS signal during your activity.

    Be aware that just because the some maps app like Google Maps, Apple Maps etc. may show your location on the map, this does not mean that the device's GPS is functioning properly or that a GPS fix has been obtained. The data used to show your location on the map may be based on cellular network or Wi-Fi signals.

  • Runtastic on Apple Watch Series 2

    The Runtastic app is also available on the new Apple Watch Series 2 with watchOS 3. Just make sure to bring your iPhone along because your activity is recorded using the iPhone’s GPS sensor.

    The standalone function of the Apple Watch Series 2 is of course very important to us here at Runtastic because we know that our loyal users are waiting for it. That’s why we have already put this project on the roadmap. Stay tuned!

     

  • Install Runtastic Apps on My Apple Watch

    Make sure your iPhone is connected to your Apple Watch and it is updated to iOS 10 and watchOS 3.

    Open the Apple Watch app on your iPhone, scroll down and tap on the Runtastic app you would like to install (Runtastic, Six Pack, Butt Trainer or Leg Trainer).

    Make sure to use the latest Runtastic version (7.0 or higher).
    Turn on “Show App on Apple Watch”. After a short installation process, you'll find the app on your Apple Watch.

     

  • Apple Watch: Connection Problems

    If you are having problems establishing a connection between your Apple Watch and the Runtastic app, make sure to use the following versions:

    • watchOS 3
    • iOS 10
    • Runtastic 7.0 or higher

    Due to technical reasons a connection between your Apple Watch and the Runtastic app is no longer possible with lower iOS or watchOS versions.

  • Apple Watch: Change the language

    Use your iPhone in order to change the language. Go to the Apple Watch General settings, choose „Language & Region“ and „System Language“. Now choose your preferred language from the list. Tap „done“ to save your settings. The language in the Runtastic App on your Watch will change automatically.

       

  • Apple Watch: Enable Voice Coach

    In order to enable the Voice Coach on your Apple Watch, open the Runtastic app and tap the Voice Coach icon (right icon in the middle of the screen). The Voice Coach is activated as soon as the icon turns blue.

      

  • Apple Watch: Pause / end / resume an activity

    During an activity there is an easy way to pause your session: press firmly in the middle of the screen of your Apple Watch. Now choose „Pause“ to pause your session. Use the same procedure to end or resume your activity. 

     

     

  • Apple Watch: Enable LIVE Tracking (Runtastic App)

    In order to enable LIVE Tracking on your Apple Watch, open the Runtastic app and tap the LIVE Tracking icon (left icon in the middle of the screen). LIVE Tracking is activated as soon as the icon turns blue.

      

     

  • Apple Health Workout Data

    You can now sync all data tracked with the Runtastic app to Apple Health.

    Your Calories Burned and the Distance covered while walking, running or biking will be displayed in the "Fitness" section.

    In the "Workout" section, you can still easily synchronize old data with apps like MyFitnessPal.

    To activate the synchronization with Apple Health, open the settings of the Runtastic app, select “Partner Accounts” and enable Apple Health. To select the data to be synchronized, open your Apple Health App and open “Sources”.

  • Can I Record My Heart Rate with Apple Watch?

    The Apple Watch OS allows you to access the integrated heart rate monitor. This means you are able to monitor and record your heart rate during a Runtastic activity using your Apple Watch.

    You can view your heart rate either from the watch or the app on your phone.

    If you are wearing a heart rate monitor strap, your heart rate will be measured using this device and not Apple Watch.

    Heart rate recording is supported by the following versions:

    • watchOS 3
    • iOS 10
    • Runtastic 7.0 or higher

    .



  • Push Notifications

    Push Notifications help keep you informed directly in the Notifications Center of your phone about live activities of your friends, received or accepted friend requests or when a Facebook friend of yours joins Runtastic.

    You can edit the push notification settings in the Runtastic app. Open the settings of the app, select “Notifications” and select which notifications you would like to receive.

     

  • iOS / iPhone / iPad App Crash

    Generally, if you delete the app and reinstall, most crashing issues are resolved. You will NOT be charged again if you use the same iTunes Account and all of your data will be synced, so you will not lose any activity data. Note: Please upload all sessions to Runtastic.com from the History tab of the Runtastic App beforehand.

    Our developers would really appreciate your log files so they can fix bugs as soon as possible.

    1. Open you iPhone's general settings (on the iOS settings app)

    2. Navigate to General > Privacy > Diagnostics & Usage

    3. Select Diagnostic and Usage Data

    4. Search for any log that says runtasticPRO, runtastic, mountainbike or mountainbikePRO,... etc

    5. Select all content in the log and copy it

    6. Paste the content into a ticket request and choose “Log Files"

  • Yearly Running Goal

    The Yearly Running Goal gives you the possibility to set a distance running goal for the whole year and check your progress after every run.

    Follow these simple steps to set your goal for the first time:

    • Tap your profile picture in the drawer menu on the left
    • Select "Yearly running goal" at the bottom of the screen
    • Choose your goal by swiping the slider to the left or the right
    • The distance you need to run per week and month will be displayed underneath the goal
    • Tap "Commit" to get started

    To change your goal afterwards:

    • Go to the Yearly Running Goal again and tap "Edit" and "Change goal"

    Get fitter and beat last year’s running distance! 

    Note: Only activities where "Running" or "Running (Treadmill)" is chosen as sport type are counted for the Yearly Running Goal. 

  • Language Settings

    The language of our Runtastic Apps is the same as the system language of your iPhone. If your system language is e.g. German, the Runtastic Apps will also be shown in german language. 

    How to change the language of your iPhone:

    Go to the settings of your iPhone and choose "General". Scroll down until you reach "Language & Region". In the settings of "Language & Region" tap "iPhone-language" and choose your language from the list showing up. To save your language press "done". Your iPhone is now being updated to your chosen language. Therefore the Runtastic Apps update their languages too. 

  • Step Counting

    If you have an iPhone 5S or higher, the Runtastic app can now count your steps during an activity.

    You can access this information after your activity when you open the session in the History of the app. There you will see your average and maximum number of steps as well as your step length. The step length is calculated from the distance and step count.

    Note: For the steps to be counted, you have to allow the app access to the motion sensor of your iPhone. When you install the update of the Runtastic app you will be asked to do so. If you want to change these settings later on, you can do so in the settings of your iPhone. Go to the settings, select "Privacy" and then "Motion & Fitness". Check if you have enabled access for the Runtastic app.

  • My Leaderboard in the Runtastic App

    The Leaderboard shows you how many kilometers/miles you have run compared to your friends. Starting with Runtastic Version 6.0, this feature is also available within the app itself.

    To view the Leaderboard, go to the drawer menu. Tap “Leaderboard” and your current position will be displayed. The person who ran the most will be displayed at the top of the list and right beneath that you will find your kilometers/miles and your position on the Leaderboard.

    You can change the timeframe at the top by tapping the current one (e.g. “This month”). Choose between “Previous month”, “This week”, “Previous week” or keep “This month” by tapping the preferred view.

  • Adding/Searching for friends

    Would you like to add a friend but you are out and about? No problem. Just do it with your Runtastic app.

    There are two options to enter the “Friends” screen:

    1. Tap the menu icon in the top left corner or swipe from left to right to open the menu. Tap your name or profile picture at the top. In the lower half of the screen, you will find “XX Friends” and your pending requests. Tap that overview to enter the “Friends” screen.
    1. Tap the menu icon in the top left corner or swipe from left to right to enter the menu. Select “Leaderboard” and tap the “+” in the top right corner.

    As soon as you are in the “Friends” screen, you are able to accept or decline friend requests, search for friends or see your current friends.

    Search for friends:

    You can either connect the app to Facebook or your contact list, or tap the magnifying glass icon in the top right corner to search for contacts. As soon as you are connected, possible contacts will be suggested in “People you may know.”

  • Change the values shown on the Apple Watch

    The values shown on the Apple Watch during your activity cannot be customized.

    Click here to get more information on how to change the values of the app’s dashboard on your iPhone.

  • Manually set the Heart Rate Zones

    You can customize the Heart Rate Zones. To do so, follow these simple steps:

    • Tap the menu icon in the top left corner or swipe from left to right to open the menu
    • Select "Settings" and then "Heart Rate"
    • In the middle, you will find "Edit your Heart Rate Zones". Tap it*
    • To change the values of the individual zones, tap the current value
    • Save your changes by using the go back arrow at the top left

    If you choose a resting heart rate or a maximum heart rate at the top, the values of the other zones will change automatically as well.  


    *This option is available to you in the Runtastic PRO app.

    Which zone is the best for me?

    Easy: If you are a beginner or have not exercised in a while, use the easy zone. This zone will increase your fitness levels and burn fat as well.

    Fat Burning: If your aim is endurance training, use the fat burning zone. This zone will help improve the supply of energy to the working muscles. Your heart will benefit and stored body fat will be burned.

    Aerobic: If you want to increase your cardiovascular capacity and your pace, the aerobic zone is right for you. Here you will improve your muscle strength and continue to burn stored body fat.

    Anaerobic: If increasing your anaerobic threshold (AT) is what you want, use the anaerobic zone. Training in this zone will delay the point (AT) where your body cannot remove lactic acid from the working muscles quickly enough.

    Red Line: Do not train in the red line zone unless you are a serious athlete. Here you will increase your pace and develop speed, but be careful! You should only train in this zone for short intervals.



  • Sync my sessions with Runtastic.com

    To sync your activities with Runtastic.com, follow these simple steps:

    • Tap the menu icon in the top left corner or swipe from left to right to open the menu
    • Select "History"
    • Pull down the screen until the refresh icon (blue circular arrow) appears and then release the screen. Your activities are now synchronizing ("Loading...")

    Problems with syncing?

    Log out of the app and then back in again. After that, try syncing your sessions again - it should work now.