• Import Activities

    If you want to import .gpx, .fit, and .tcx files, follow the steps below:

    - Go to www.Runtastic.com

    - Log-in to your account

    - Go to "Home"

    - Select "Activity Import" on the left-hand side

    - Select "Choose files" 

    - Select the file you want to import, and the activity will be uploaded after you click on "Upload". If the import has been successful, a message will confirm the upload, and you will be able to view the activity in your account.

    Note: The file must not be bigger than 10 MB.

    For more detailed information on how adidas Runtastic is processing GPX files in the web import, please visit here

  • Russia Fadeout

    It's time to say goodbye!

    We decided to cease our app functionality in Russia. While we understand that this might be frustrating to you, there were a variety of factors that contributed to our decision, both internal and external.

    As there were quite a few limiting circumstances that affected our operations in the Russian market, we decided to stop our services there.

    What does that mean for you?

    While you may still have access to the adidas Running app on your device if you already downloaded it, we will no longer release any app updates. The app has been removed from the Apple App Store, Google Play Store, and the Huawei App Gallery as of November 16th, 2023.

    We advise you to export your account data before March 31, 2024 to avoid losing it, as we will delete all Russian accounts on March 31, 2024. To export your account data, follow the steps in this article

    As a Premium Member, you can still use the Premium features until the above date. For the remaining period, you can request a proportional refund via the respective app store.

    We’re sorry for the inconvenience, however, rest assured that our decision to remove our app from the Russian market has not been made lightly!

     

     

  • adidas Running and android 8

    It’s time to say goodbye, we’re dropping android 8!

    Technology advances rapidly, with new devices coming out every year, it sometimes can be hard to keep up with the speed and to still provide a great app experience. 

    Hence, in order to provide you with the best user experience, we have decided to discontinue supporting android 8.

    Due to that, we will no longer be able to fix any issues that are reported on android devices running android 8 or lower.

    What does that mean for you? 

    • In order to guarantee a smooth app experience, simply update to the newest available android version.
    • If your device can’t run a higher android version you should still be able to use the App. However, we won’t be able to fix any reported bugs or issues within the adidas Running App on android 8 devices.

    Note: Once you remove the adidas Running app from your phone you will not be able to download it on your android 8 device again.

  • adidas Running and iOS 12

    It’s time to say goodbye, we’re dropping iOS 12!

    Technology advances rapidly, with new devices coming out every year. Sometimes it can be hard to keep up with the pace and still provide a great app experience. 

    So, in order to provide you with the best user experience, we have decided to discontinue our support for iOS 12.

    As a result, we will no longer be able to fix any issues that are reported on iOS devices running iOS 12 or lower.

    What does that mean for you? 

    • In order to guarantee a smooth app experience, simply update to the newest available iOS version.
    • If your device can’t run a higher iOS version, you should still be able to use the app. However, we won’t be able to fix any reported bugs or issues within the adidas Running app on iOS 12 devices.

    Note: Once you remove the adidas Running app from your phone, you will not be able to download it on your iOS 12 device again.

  • adidas Training app + Wear OS by Google Fadeout

    We want to provide you with an awesome app experience, no matter which of our apps you use. That’s why we are focusing our energy on the apps and platforms where we see the greatest potential.

    We wanted to let you know that we’ve decided to stop supporting Wear OS by Google for the adidas Training app. This means that there won’t be any more app updates for the adidas Training app in the Google Play Store for Wear OS. 

    However, if you’ve already installed the adidas Training app on your Wear OS device, you can keep using it — just be aware that the app will no longer be updated.

  • Change Marketing Settings

    Follow these steps to change your marketing settings: 

    • Log in to Runtastic.com and click the drop-down arrow next to your user picture
    • Click 'Privacy Settings'
    • Check or uncheck the box labeled ‘Stay Informed’ to alter whether or not you will receive marketing notifications based on your activity in our app

    Follow these steps to change your marketing settings for our Website:

    https://www.runtastic.com/third-party-cookies

  • Change Your Email Address

    You can change your email address via the Settings page directly in the app. To access the page do the following:

    • Login to the adidas Running app and click 'Profile'
    • Click on 'Settings' (gear icon) 
    • When viewing your settings, click 'Edit Profile'

    Change your email address and (iOS only) click 'Save' in the top-right corner

  • Changes to the Premium code redemption

    It is no longer possible to redeem a code for a Premium membership via our website.


    Did you arrive at this page after clicking a link or scanning a QR code?
    Scan the QR code below with your smartphone. After having downloaded the adidas Running or Training app and creating your profile, your account will be automatically upgraded to Premium.
    QR_code.png
    ANDROID ONLY: Did you get your Premium Code? 

    Please redeem your code in one of our apps. You'll need the adidas Running or Training app for Android. Please go to Settings → adidas Running →“Enter Promotion Code” on Android. If you don't have the app, click the link to your respective app store below to download. If you have trouble redeeming your code, please contact Customer Happiness. Due to technical changes, the redemption of discount codes is no longer supported. If you have a discount code for Premium, please contact us.

  • Delete Account

    Follow these simple steps if you want to delete your account and all your activities:

    • Log in to Runtastic.com and open the Settings by clicking on 'Home' 
    • Select 'Account & Data' on the left-hand side
    • Click 'Request Deletion'
    • Go to your email account and open the email we’ve sent you, please also check your spam folder.
    • Once you have followed the steps in the email, your account and all its data will be deleted. 

    Premium Memberships that were purchased through the App Store or Google Play Store must be canceled separately, otherwise the automatic renewal will remain active. For guidelines on how to cancel your subscription see here.

  • Export Account Data

    Follow these steps if you want to export and download your account data:

    • Log in to Runtastic.com and click on “Home”
    • Select "Account & Data" on the left-hand side
    • Click the black "Export Data" button on the right-hand side
    • You will receive an email with instructions

    Your sports sessions, sleep sessions, elevation, speed, and heart rate data is provided in .JSON format.

    The folder 'GPS data' consists of all sessions that have a GPS trace and those are available to you in .gpx format. You can import those files into other platforms.

    After you have imported the sessions into your preferred platform, all data such as elevation, heart rate, distance, duration, map, etc. will be visible to you.

    Note: In order to export your account, you must confirm your email address, if you haven’t done so already. Enter your email account and click on the link we sent you to confirm your email address.

    If you did not receive it, we can resend it to you. Contact us via the ‘Submit Request’ button, and we can assist you further.

  • Forgot/Change Your Password?

    If you’ve forgotten your password, you can reset it by clicking on the 'Forgot your password?' link. When viewing the log-in page on either www.runtastic.com or within one of our apps, please click the 'Forgot your password?' button.

    Then, enter the email address associated with your adidas account.

    After requesting your password to be reset, a message will be sent to your email address. If you don’t see it right away, check your spam folder. Open the message and click the 'Change password' button. You will be redirected to a page where you can change your password.

    If you have forgotten your password, please click the following link.

    • Please enter your email address and click Send.
    • You will receive an email with a link to enter a new password. Make sure to check your spam folder also.
    • Please type in your new password and submit it.

    You can now enter your adidas account again with your new credentials.

    If this is not working for you, you can also reset your password via adidas.com.

    When creating a new password, the following criteria must be met: Min. 8 characters, incl. 1 uppercase and 1 lowercase letter, at least 1 number, and 1 special character.

  • How can I use training plans within the adidas Runtastic app portfolio?

    There are two kinds of training plans within the adidas Runtastic app portfolio:

    - Training plans for running

    You want to be part of the next marathon or complete your first 10k? Training plans for running help you to professionally prepare for your running goal. The workouts are developed by experts and are specifically designed to continuously improve your performance. Choose your plan and start running with your adidas Running app! You can find more information on our Training Plans for Running here.

    The training plans in the adidas Training app are based on your fitness level and help you build strength, burn fat and define your muscles with around 190 bodyweight exercises. You are able to give feedback on your experience every week (and let us know, for example, if the training was way too difficult or too easy) and your plan for the following week will be adjusted based on your performance and feedback. Visit our Help Center for more information on the 12-week training plan and the adidas Training app on Android or iOS.

    All Training Plans are unlocked for Premium Members. In addition, a selection of Training Plans is also free for non-Premium Members.

  • How To Contact Us

    Thank you for using our Help Center! 

    In order to contact us directly, please follow the steps below:

    1) Use the search-bar by entering keyword that is related to your problem or question

    2) Click on the most relevant article

    3) Review the article for any tips, tricks and possible solutions

    4) If the article is of no help, scroll to the bottom and tap 'Submit Rrequest' to contact us

    Thank you for your understanding.

  • Language settings

    The language of our adidas Runtastic apps is the same as the system language of your android phone. If your system language is e.g. German, the adidas Runtastic apps will also be shown in german language. 

    How to change the language of your Android Phone:

    Go to the settings of your android and choose "System". Scroll down until you reach "Language & Region". In the settings of "Language & Input" tap "Language & Region" and choose your language from the list showing up. To save your language press the back button. Your phone is now being updated to your chosen language. Therefore the adidas Runtastic apps update their languages too.

  • Language Settings

    The language of our adidas Runtastic apps is the same as the system language of your iPhone. For example, if your system language in German, the adidas Runtastic apps will also be shown in German.

    How to change the language of the adidas Running app your iPhone:

    Older than iOS 15.5: Go to the settings of your iPhone and choose "General". Scroll down until you reach "Language & Region". In the settings of "Language & Region" tap "iPhone Language" and choose your language from the list showing up. You will be asked if you really want to change your language. Tap “Change to [Language]”. Your iPhone is now being updated to your chosen language. Your adidas Runtastic apps will update their languages too.

    iOS 15.5 and above: First, go to your iPhone settings. Then, navigate to the search bar at the top and type in ‘Running’. Once the app appears, tap on it, and you will then see the ‘Preferred Language’ section at the bottom. Tap on this, and select the language of your choice. Once done, you’re all set!

  • Privacy Settings

    Follow the steps below to edit your Privacy Settings:

    • Tap the “Profile” tab followed by the “gear icon”
    • Tap “Privacy"
    • Here you can control who views the information that you share with the adidas Runtastic apps by selecting either “Everybody” (all adidas Runtastic apps users), “Friends” (your fitness friends) or “Only me”.

    My Profile: Settings related to all the data you have added to your Profile (via Settings > Profile). It includes the following information:

    - General Information (birthday, gender, height)
    - Contact Information (email address, country)

    If you select the “Only me” privacy setting, only your first and last name will be visible to other users.

    Activity: Settings related to all the data on your activities including information like Maps, Distance, Time, Pace, Calories etc. Selecting “Only me” means that your activities will only be visible to you and will not appear in your friends’ News Feed.

    Maps: Settings related to the maps from your GPS-tracked sessions. If “Only me” is selected and a user navigates to the Details page of your activity, a message will be displayed instead of your map. The map will also not be displayed in the News Feed.

    Photos: Settings related to all the photos (both profile picture and photos of your activities) you have posted in the app. Any photos that you post will not be visible to other users if the “Only me” option is selected.

     

    Adidas Runners: Settings related to your adidas Runners information in your profile (your community, current badge, AR statistics, etc.). If you do not wish to have this information visible publicly, please select “Only me.”

     

    Sport Statistics: Settings regarding your general statistics associated with your sports activities (such as distance and speed graphs, activity distribution based on weekdays, etc.). Please select “Only me” if you wish to keep this information private.

     

    At the bottom of the page, you can also choose whether to enable Follower Suggestions and/or join the Running Leaderboard.

  • Public PGP Key

    If you are a security researcher or professional, you can use our public PGP key to share sensitive information with the Information Security team. We take information security very seriously and investigate all reported vulnerabilities.

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  • Runtastic PRO: Fadeout

    Time to retire Runtastic PRO!

    We want to provide you with an awesome app experience, no matter which of our apps you use. That’s why we are focusing our energy and working on the apps and products where we see the greatest potential.

    We wanted to let you know that we’ve decided to stop supporting the Runtastic PRO app. 

    This means that we’ve taken the app off the market and that there won’t be any more app updates for the Runtastic PRO app.

    Don’t worry, you can still find all your PRO features, your complete training history, and much more in the adidas Running app.

    Have you joined one of our Challenges yet?

    Simply download the adidas Running app and login with your current login details to keep your PRO features and all your history.

    We cannot activate your Premium Membership immediately in the adidas Running app, but don’t worry, there is a solution. When you log in to the adidas Running app, you will be offered a 3-month renewal of your Premium Membership which will be effective immediately. Not only do you not lose anything, you get even more! 

  • Runtastic PRO: Fadeout

    Time to retire Runtastic PRO!

    We want to provide you with an awesome app experience, no matter which of our apps you use. That’s why we are focusing our energy and working on the apps and products where we see the greatest potential.

    We wanted to let you know that we’ve decided to stop supporting the Runtastic PRO app. 

    This means that we’ve taken the app off the market and that there won’t be any more app updates for the Runtastic PRO app.

    Don’t worry, you can still find all your PRO features, your complete training history, and much more in the adidas Running app.

    Simply download the adidas Running app and login with your current login details to keep your PRO features and all your history.

    Your Premium Membership and all its benefits are waiting for you in the adidas Running app. Your entire training history will also be there, so just download the adidas Running app and use your current login details and you’re ready to go!

  • Support of Withings (formerly Nokia Health) discontinued

    For technical reasons, we will no longer support synchronization of Withings (formerly Nokia Health) smart scales to your adidas Runtastic account. We apologize for any inconvenience and thank you for your understanding.

  • Time to fadeout the Routes Feature!

    We want to let you know that we’ve decided to say goodbye to the Routes feature within the adidas Running app. 

    Our priority is providing an awesome app experience, no matter which of our apps you use. That’s why we are focusing our energy on the features where we see the greatest potential. 

    We’ve now partnered up with route provider app Komoot to provide you with an exciting way to stay active outdoors.

     

    What does this partnership mean for you?

    We know that you might miss this feature, which is why we made sure to have an alternative ready for you. We are excited to let you know that we partnered up with Komoot, an app that lets you discover, plan, and share routes for different sports. 

    Driven by a desire to explore, and powered by the outdoor community’s recommendations, it’s Komoot’s mission to inspire great adventures making them accessible to all. 

    • Connect with other athletes and explore the great outdoors 
    • Get inspired by tapping into an online community and get recommendations
    • Bring your adventures to life with the easy route planner.

    We sent our recent Routes users a code for a Region Bundle from Komoot via email and also in your notification inbox in the adidas Running app. Make sure to also check your spam folder for our email.

    With the Region Bundle you can unlock routes for multiple regions, use voice navigation, offline maps and receive weekly updates for your route activities. If you want to navigate and upload your exported GPx files directly to Komoot, make sure to follow the steps described in this article. There is also a Komoot support article for export and import here.

    If you would like to see your new Komoot activities in the adidas Running app, make sure to connect your Komoot account to your Garmin, Polar or Suunto device (Komoot available devices) and your adidas Running account to the same Garmin, Polar, or Suunto device (adidas Running Partner Accounts). 

    As soon as you connect your Komoot and adidas Running accounts to the same smartwatch device, every activity that you do with the Komoot app will be synced to your adidas Running app. This means the activities you do with Komoot still count towards Virtual Races, Challenges, to your training plan and Goals that you have set in the adidas Running app. If you are a adiClub member, you will also receive your adiClub points. *

    We don’t just want to stop here, so be on the lookout for more partners to come in the future to even further improve your route experience in connection with adidas Running.

    If you face any difficulties with redeeming your Komoot Regional bundle code, please reach out to our Customer Happiness team by submitting a ticket below. 

    *Only in countries where adiClub is available. 

     

  • Training App Fadeout

    Training App Fadeout

    It’s almost time to say goodbye to the adidas Training app.

    As communicated to you on December 8th, 2023, we will no longer support the adidas Training app as of  March 31st  2024

    We want to provide the best in-app experience for our community. Therefore, we have made the decision to focus solely on the adidas Running app. We will no longer work on developing the adidas Training app after March 31st, 2024 and it won’t be available for download after this date.

    You can still use the adidas Training app until March 31st. 

    What does that mean for you? 

    We have already taken the  app off the market, specifically the Apple App Store, Google Play Store and Huawei App Gallery. Therefore, it is no longer available for download. If you still have the app, it will no longer be updated after March 31st. 

    Don’t worry, you can still use the adidas Running app to track workouts. You can select and track activities like strength training, bodyweight training, yoga and more. We also have training plans for runners that adapt to your performance.

    Exporting your adidas Training data 

    You  can export your adidas Training app data until the March 31st, 2024. Afterwards your  Training app data will be deleted from our servers*. This deletion does NOT affect your data from the Running app.

    Follow these steps if you want to export and download your account data:

    • Go to Runtastic.com and click on “Home”
    • Select "Account & Data" on the left-hand side
    • Click the black "Export Data" button on the right-hand side to start your export
    • You will receive an email with instructions when the export is complete

    See this article for more information on exporting your app data.

    It will not be  possible to track and sync activities from the adidas Training app to our servers after March 31st.

    Stay tuned for tips on how to continue your fitness journey with adidas!

     

    *the adidas Training app data will be deleted in all countries, except for: United States Of America, Great Britain, Canada, Colombia, Mexico, Argentina, Brazil, Germany, France, Netherlands, Spain, Poland, Chile, Peru, Turkey, India, Australia, New Zealand, United Arab Emirates, Japan, South Africa, Israel, Singapore, Saudi Arabia, Egypt;

  • Training App Fadeout

    Training App Fadeout

    It’s almost time to say goodbye to the adidas Training app.

    As communicated to you on December 8th, 2023, we will no longer support the adidas Training app as of  March 31st  2024

    We want to provide the best in-app experience for our community. Therefore, we have made the decision to focus solely on the adidas Running app. We will no longer work on developing the adidas Training app after March 31st, 2024 and it won’t be available for download after this date.

    You can still use the adidas Training app until March 31st. 

    What does that mean for you? 

    We have already taken the  app off the market, specifically the Apple App Store, Google Play Store and Huawei App Gallery. Therefore, it is no longer available for download. If you still have the app, it will no longer be updated after March 31st. 

    Don’t worry, you can still use the adidas Running app to track workouts. You can select and track activities like strength training, bodyweight training, yoga and more. We also have training plans for runners that adapt to your performance.

    Exporting your adidas Training data 

    You  can export your adidas Training app data until the March 31st, 2024. Afterwards your  Training app data will be deleted from our servers*. This deletion does NOT affect your data from the Running app.

    Follow these steps if you want to export and download your account data:

    • Go to Runtastic.com and click on “Home”
    • Select "Account & Data" on the left-hand side
    • Click the black "Export Data" button on the right-hand side to start your export
    • You will receive an email with instructions when the export is complete

    See this article for more information on exporting your app data.

    It will not be  possible to track and sync activities from the adidas Training app to our servers after March 31st.

    Stay tuned for tips on how to continue your fitness journey with adidas!

     

    *the adidas Training app data will be deleted in all countries, except for: United States Of America, Great Britain, Canada, Colombia, Mexico, Argentina, Brazil, Germany, France, Netherlands, Spain, Poland, Chile, Peru, Turkey, India, Australia, New Zealand, United Arab Emirates, Japan, South Africa, Israel, Singapore, Saudi Arabia, Egypt;

  • Training App Fadeout

    Training App Fadeout

    It’s almost time to say goodbye to the adidas Training app.

    As communicated to you on December 8th, 2023, we will no longer support the adidas Training app as of  March 31st  2024

    We want to provide the best in-app experience for our community. Therefore, we have made the decision to focus solely on the adidas Running app. We will no longer work on developing the adidas Training app after March 31st, 2024 and it won’t be available for download after this date.

    You can still use the adidas Training app until March 31st. 

    What does that mean for you? 

    We have already taken the  app off the market, specifically the Apple App Store, Google Play Store and Huawei App Gallery. Therefore, it is no longer available for download. If you still have the app, it will no longer be updated after March 31st. 

    Don’t worry, you can still use the adidas Running app to track workouts. You can select and track activities like strength training, bodyweight training, yoga and more. We also have training plans for runners that adapt to your performance.

    Exporting your adidas Training data 

    You  can export your adidas Training app data until the March 31st, 2024. Afterwards your  Training app data will be deleted from our servers*. This deletion does NOT affect your data from the Running app.

    Follow these steps if you want to export and download your account data:

    • Go to Runtastic.com and click on “Home”
    • Select "Account & Data" on the left-hand side
    • Click the black "Export Data" button on the right-hand side to start your export
    • You will receive an email with instructions when the export is complete

    See this article for more information on exporting your app data.

    It will not be  possible to track and sync activities from the adidas Training app to our servers after March 31st.

    Stay tuned for tips on how to continue your fitness journey with adidas!

     

    *the adidas Training app data will be deleted in all countries, except for: United States Of America, Great Britain, Canada, Colombia, Mexico, Argentina, Brazil, Germany, France, Netherlands, Spain, Poland, Chile, Peru, Turkey, India, Australia, New Zealand, United Arab Emirates, Japan, South Africa, Israel, Singapore, Saudi Arabia, Egypt;

  • WEB FADEOUT

    We’re Retiring adidas Runtastic Web Features!

    In our ongoing efforts to provide you with the best running and training experiences, we are shifting our focus away from our web presence and toward further developing our mobile apps. We are confident that the time, energy and passion we invest in improving your app experience will be worth it.

    What exactly does that mean for you? While we have to say goodbye to a few of the Web features most of your favorites can still be found in the adidas Running App.

    In the meantime, you’ll still be able to browse and use the Routes feature in the adidas Running app, but you won’t be able to create new Routes.

    We’ve also added different filtering options for your activity log in the adidas Running app, but due to the limited space on a phone screen, some stats and graphics we provided on the web will not be available in the app.

    Your ability to log in and export your training log and/or data will not be affected.

    Full Focus on Mobile

    Did you know you can edit your activities right in the app? 

    Have you tried our exciting Challenges

    Or set yourself a goal and try out all those features directly in the App.

    Here a list of features that were provided on the Web, that you can still use directly in the App:

    Groups - Join/leave groups, add members, edit group, group leaderboard, etc;

    Statistics - Yearly, monthly or weekly stats, etc;

    Edit an activity - Sportstype, duration, distance, add notes, etc; 

    GPS watches - Polar and Garmin

    Friends - Search and add a friend; 

    Training Plans - Half marathon, marathon, summer body and more;

    Live Tracking - Let your friends and family be part of your run.

    Profile - Change your email address and details, view your records; 

    While we’re saying goodbye to the web features, we’re constantly adding new app functionalities to make your running and training experiences the best possible. We’d love to stay fit together – stay tuned for what’s to come!

  • YOUR PRIVACY IS IMPORTANT TO US

    From July 1st, 2021, our Privacy Policy will change to be even more transparent about what happens to your personal data. With this update, we strive to make the language understandable and add information about new features in our apps.

    There is no need for you to take any action, but we recommend that you take time to read through the updated Privacy Policy.

    What's new?

    • Changes to structure and wording to improve clarity and provide more information
    • A more detailed explanation of processing purposes and the legal basis for processing
    • Additional information about new features in our apps
    • An explanation on how to exercise your privacy rights more easily
    • Additional information about data processing under Brazilian law

    If you would like to view the updated privacy policy, please click below:

    READ PRIVACY POLICY