• Change Marketing Settings

    Follow these steps to change your marketing settings:

     

    • Log in to Runtastic.com and click the drop-down arrow next to your user picture
    • Click “Privacy Settings”
    • Change your Marketing Messaging and Activity-Based Marketing preferences on that page

     

    Follow these steps to change your marketing settings for our Website:

  • Export Account Data

    Follow these steps if you want to export and download your account data:

     

    • Log in to Runtastic.com and click the drop-down arrow next to your user picture
    • Click “Settings”
    • Select "Export" on the left-hand side
    • Click the blue "Export" button on the right-hand side
    • You will receive an email with instructions once your export is ready for download

     

    Note: You can export your data once a week. Please also note that in order to export your account, you must confirm your email address, if you haven’t done so already. Enter your email account and click on the link we sent you to confirm your email address. If you did not receive it, we can resend it to you – just tap “Send a new confirmation email” at the top of the page Runtastic.com.

  • General Data Protection Regulation (GDPR)

    Runtastic is committed to GDPR compliance across all our services. We implemented the following functionalities specifically for our users:

    If you have further questions regarding your GDPR user rights which are not covered by the detailed help pages mentioned above, please submit a request.

  • miCoach End of Service

    On February 28, 2018, adidas closed down the miCoach platform and handed the baton to Runtastic. Your miCoach data is now anonymized within the adidas systems and no longer accessible. 

    It is no longer possible to migrate your data from the miCoach platform to Runtastic.

    If you have already migrated your data to Runtastic and want to find out more about your data and your membership, take a look at this article.

    If you own a miCoach device and want to find out about its functionality with Runtastic, please see the following article.

    If you recently purchased a miCoach device and want to find out if you are eligible for a warranty claim, please see here.

  • adidas Train & Run: My migrated activities contain no elevation

    If the elevation was not imported with your activity you can add it to your activity at Runtastic.com. Log in to your account and open the affected activity. Click the gear wheel and then “refine elevation” to create an elevation for your activity.

  • adidas Train & Run: Obtaining Warranty Service

    If you have recently purchased a miCoach device, you may be eligible for a warranty claim.

    To obtain warranty service, please contact adidas customer support:

    • Contact your local customer support team by visiting the official adidas website
    • Please have the product and the purchase receipt readily available when you contact support. The team will need to know the product article number and validate the purchase receipt to determine authenticity & eligibility of your claim
    • If your claim is valid, the miCoach device will need to be sent back to adidas for inspection prior to any claim being processed

    If a valid claim is received within the warranty period, at its option and to the extent permitted by law, adidas will refund the purchase price of the product, whereas any refund is limited to the purchase price imprinted on the receipt.

    Claims not accompanied with the purchase receipt are ineligible for compensation.

  • adidas Train & Run: Runtastic Premium Membership

    If you have migrated your miCoach account to Runtastic, you will have received an UNLIMITED PREMIUM MEMBERSHIP for free. Unlimited Premium Memberships are offered exclusively to miCoach users that have transferred to Runtastic.

    Please note: Your Premium Membership will show an end date in Runtastic (12 months from the date you transferred), but this will be automatically renewed annually at no cost to you.

  • adidas Train & Run: Which data has been migrated to Runtastic?

    If you have already migrated your data to Runtastic, all your workouts and the related statistics will have been transferred. This includes details such as pace, distance, duration, GPS trace, heart rate and calories.

    As adidas miCoach is built differently, not all the data can be migrated. Data which will not be migrated includes training plans, running goals, achievements, milestones, groups, shoes and friends.

    However, you can use most of those features within the Runtastic Portfolio too - whether you would like to set a running goal for 2017 or get yourself ready for the next running event with one of our training plans. As a Premium Member, you have access to all of these benefits and more!

  • Can I use my miCoach device with Runtastic?

    The miCoach family of devices were built specifically for use with the miCoach platform. Their use with the Runtastic platform will be limited. See below for more details on your specific device:

    • Fit Smart: can be used with Runtastic as a heart rate monitor
    • Smart Run: this is a stand alone device and cannot be used with Runtastic
    • HRM Bluetooth: can be used with Runtastic as a heart rate monitor
    • SPEED_CELL Bluetooth: cannot be used with Runtastic
    • X_CELL: can be used with Runtastic as a heart rate monitor
  • Change Newsletter / Notification Settings

    You can unsubscribe from our newsletter on the “Settings” page. There are three ways to open the “Settings” page:

    • There is a dropdown menu in the top right corner next to your user name. Open it and click “Settings”.

    Screen_Shot_2018-04-27_at_13.14.11.png

    • When viewing your profile, click “Edit Profile” right below your user name.
    • There is a “Personal Info” column on the right side of your Profile page. Click any of the “Edit Profile” links.

    In order to unsubscribe from the newsletter, click “Notifications” and choose which information you would like to receive via email.

  • Change the Language on Runtastic.com

    In order to change the language on Runtastic.com, scroll to the bottom of the screen. The language settings can be found in the left corner. The current language will be displayed and the word More. Click the word More to get to a list of languages. Select your language and Runtastic.com will automatically be updated.

  • Change Your Email Address

    You can change your email address via the Settings page. There are three ways to access the page:

    • There is a dropdown menu in the top right corner next to your user name. Open it and click “Settings”.

    Screen_Shot_2018-04-27_at_13.14.11.png

    • When viewing your profile, click “Edit Profile” right below your user name.
    • There is a “Personal Info” column on the right side of your Profile page. Click any of the “Edit Profile” links.

    In the Settings, select “Login Data” to change your email address.

  • Confirm Email Address

    Follow these steps to confirm your email address:

    • Log in to Runtastic.com and click the drop-down arrow next to your user picture
    • Click “Settings”
    • Select "Login Data" on the left-hand side
    • Verify that your Email address is correct and change it if required
    • Click the Link above your Email address to request the confirmation email
      (“Didn’t receive a confirmation email? Resend the confirmation email here.”)

    You will receive an Email, click the Green Button to confirm your email address

  • Delete Account

    Follow these simple steps if you want to delete your account and all your activities:

    • Log in to Runtastic.com and click the drop-down arrow next to your user picture
    • Click Settings
    • Select "Login Data" on the left-hand side
    • Click "Delete my account" at the bottom
    • Go to your email account and open the email we’ve sent you

    You’ll be prompted to log in again on Runtastic.com. Once you’ve logged in successfully, you’ll be redirected to the Runtastic homepage with a message indicating that your account has been successfully deleted. Once deleted, your data cannot be restored!

    Note: In order to delete your account you must confirm your email address if you haven’t done so already. Enter your email account and click on the link we sent you to confirm your email address. If you did not receive it, we can resend it to you – just tap “Send a new confirmation email” at the top of the page on Runtastic.com

  • Duplicate Account / Lost Sessions

    If you can’t find previous sessions anymore within the app or on Runtastic.com, it is possible that you have created a second account without noticing it by registering, for example, once via Facebook and once via your email address.

    In order for us to further assist you in this matter, we would need the email addresses you have used to create your accounts, or the links to your existing profiles on Runtastic.com.

    It is also important that you tell us which email address you would like to use from now on.

    In order for us to merge the accounts for you, we kindly ask you to send us a new ticket below with the subject line "duplicate account".

    Once we have received this information, we will merge your accounts. Your History, Membership, Training Plans etc. will be saved.

  • Fit Smart Connection in the Runtastic App

    In order to connect your Fit Smart for measuring the heart rate please follow these simple steps:

    For iOS Devices:

    • Open the Runtastic app
    • Tap the Activity Setup icon next to the "Start" button
    • Select "Heart Rate Monitor" to access the settings
    • Tap "Connect Heart Rate Monitor"

    For Android Devices:

    • Open the Runtastic app
    • Tap the Activity Setup icon next to the "Start" button
    • Select "Heart Rate" to access the settings
    • Connect the Fit Smart as "Bluetooth SMART HR Monitor"

    On Windows Phone:

    • Open the Runtastic app
    • Go to your phone's general bluetooth settings and connect the Fit Smart there first
    • Now open the Runtastic app and go to Settings > Heart Rate Settings and connect it as "Runtastic Heart Rate Combo Monitor"
  • Forgot Your Password?

    If you’ve forgotten your password, you can reset it by clicking on the “Forgot your password?” link.

    Then, enter the email address associated with your Runtastic account.

    After requesting your password to be reset, a message will be sent to your email address. If you don’t see it right away, check your Spam folder. Open the message and click the “Change password” button. You will be redirected to a page where you can change your password.

     

     

  • How can I use training plans within the Runtastic Portfolio?

    There are three kinds of training plans within the Runtastic Portfolio:

    1. Training plans for running
    2. 12-week bodyweight training plan in the Runtastic Results app
    3. Training Plans for Walking in the Runtastic Steps app

    You want to be part of the next marathon or complete your first 10k? Training plans for running help you to professionally prepare for your running goal. The workouts are developed by experts and are specifically designed to continuously improve your performance. Choose your plan and start running with your Runtastic app! You can find more information on our Training Plans for Running here.

    The 12-week training plan in the Runtastic Results app is based on your fitness level and helps you build strength, burn fat and define your muscles with more than 180 bodyweight exercises. You are able to give feedback on your experience every week (and let us know, for example, if the training was way too difficult or too easy) and your plan for the following week will be adjusted based on your performance and feedback. Visit our Help Center for more information on the 12-week training plan and the Results app on Android or iOS.

    All Training Plans are available for free for Premium Members.

    Unfortunately, Training Plans can not be synchronized to your local calendar.

  • How To Contact Us

    Thank you for using our Help Center! 

    In order to contact us directly, please follow the steps below:

    1) Use the search-bar by entering keyword that is related to your problem or question

    2) Click on the most relevant article

    3) Review the article for any tips, tricks and possible solutions

    4) If the article is of no help, tap "Submit request" to contact us

    Thank you for your understanding

  • Privacy Settings

    Your Privacy Settings can be edited either by going to Settings > Privacy or by clicking on the Drop-down menu in the top right corner. On this page, you can adjust the visibility of different data groups.

    Marketing Messaging: Settings related to emails and push messages with interesting information about health, fitness and nutrition, and stay up-to-date on cool new features.

    Activity-Based Marketing: Settings related to ads that fit your lifestyle and preferences on other platforms.

    Profile data: Settings related to all the data you have added to your Profile (via Settings > Profile on Runtastic.com). It includes the following information:

    • General Information (birthday, gender, height, address, family status)
    • Reason and Motivation (sports level, your goals, your motivation)
    • Education and Job
    • Contact Information

    If you select the “Nobody” privacy setting, only your first and last name will be visible.

    Activity: Settings related to all the data on your activities including information like Maps, Distance, Time, Pace, Calories etc. If you restrict your Privacy Settings, certain users will not be able to see any of your activities since the “Activities” tab will be hidden. If you block your friends from following your activities, they will not appear in their News feed anymore.

    News feed: Settings related to all the information displayed on your wall (LIVE activities, new sports activities, status updates) that keeps others up to date. If your Privacy Settings are set to “Nobody”, your friends will not receive updates on your activities in their News feed.

    Maps of activities: Settings related to the maps from your GPS tracking sessions. If a blocked user opens the Details page of your activity, a message will be displayed instead of your map. Also, the status update for your activity will be shown as though there were no map information for this activity.

    Routes: Settings related to all the information about routes created or imported from activities. The “Routes” tab will be hidden from blocked users. If you do not want to share your routes with your friends anymore, they will not get any updates when you create a new route.

    Photos: Settings related to all the photos (both profile picture and photos of your activities) you have uploaded to Runtastic.com. The “Photos” tab will be hidden from blocked users.

    Sports statistics: Settings related to all the statistics on your activities, like graphs, overall statistics, training history, performance progress, training habits, and personal records. All your statistics as well as the “Statistics” tab will be hidden from blocked users.

    Training plans: Settings related to all the training plans you are currently using or have purchased. The “Training Plans” tab will be hidden from blocked users.

     

  • Reset or Change Your Password

    You can reset your password via the Settings page. There are three ways to access this page:

    • There is a dropdown menu in the top right corner next to your user name. Open it and click “Settings”.

    • When viewing your profile, click “Edit Profile” right below your user name.
    • There is a “Personal Info” column on the right side of your Profile page. Click any of the “Edit Profile” links.

    In order to reset your password, select “Login Data”. Enter a new password in the “Change your password” field and confirm it by entering it again.

  • Rewards-Community FAQs

    1. When I reach the higher points, do I win all the prizes below as well or just the higher-point prize?

    Once you earn 1,000 points, you automatically get the prize within that prize bracket and the same goes for when you earn 2,500 points. Once you cross over the 2,500 point mark, you’re in the running for the big prizes that will change every month.

    The winners for top prizes will be randomly drawn at the end of every month. For those of you who surpassed 2,500 points but did not win a top prize, you will receive a 1-month Premium Membership.

    2. Can I use multiple social media channels to earn points (e.g. Facebook, IG, etc.)?

    Yes, feel free to use Facebook, Instagram & Twitter - the more the better.

    3. How & when do I get my prizes?

    All digital prizes (Premium discounts and codes) will be rewarded at the end of the month after the final point count has been determined. The promo code will pop up on the rewards page the next time you come to your Rewards page. For the hardware products, we will ask you for your shipping address via pop up on the rewards page upon completion of the month. They will be shipped within the first 2-3 weeks of the following month. For the top prize winner, you will be contacted directly via our booking agency.

    4. How many points can I earn per month?

    As many as you possibly can! Once you get over 2,500 points, then you’re entered to win either 1 grand prize, 9 runner-up prizes or a 1-month Premium Membership.

    5. Do my points carry over to the next month?

    No they do not. Every month we start fresh to keep the contest fair, fun and rewarding.

    6. What if I don’t want to participate in the rewards program anymore?

    If you do not wish to participate in the rewards program anymore, you can unsubscribe here.

    7. I downloaded the Results app, how come I did not receive my 500 points?

    Below each reward opportunity, you will see further details explaining how to receive the points. In this case the details read: "Let us know that you've downloaded the app "Runtastic Results" by completing and sharing your workout on Facebook or Twitter." So, after you have downloaded the app, you need to register, complete a workout and then share it with your friends so that we know you’ve downloaded the app.

    8. I’ve already downloaded the Results app...do I still receive the points?

    Same thing here, you must complete a workout and share it for us to recognize the points earned. Go ahead, start sweating!

    9. Is the top prize the same every month?

    Every month the top prizes will rotate. However, who’s to say that we cannot bring a fan-favorite back for another round of rewards :)

  • Runtastic joins the adidas group

    Runtastic joins the adidas group – what will change?

    We want to assure you that our strategic partnership with adidas will have no influence whatsoever on our apps, products & services. We, as a team, are completely autonomous and free to continue our work as Runtastic just like we did over the past years. Moreover, we guarantee that we won’t pass any data on to other parties - that’s out of the question.

    What does this mean for the company, brand & team?

    Runtastic – the company and brand – will continue to run as it does today. We will remain a separate entity, within the adidas Group. We will continue to expand and optimize the Runtastic ecosystem and make time to carefully investigate where meaningful integrations could best serve our community members. A top customer experience will always remain priority number one.

    As for our team, we’ll continue to operate from our headquarters in Linz, Austria and anticipate positive new synergies and mutual knowledge exchange in the future – which will lead to even bigger and better innovations and optimizations down the road!

  • Sharing on Facebook

    You can enable & disable sharing to your Facebook Timeline on your Settings page. There are three ways to open the Settings page:

    • There is a dropdown menu in the top right corner next to your user name. Open it and click “Settings”.

    Screen_Shot_2018-04-27_at_13.14.11.png

    • When viewing your profile, click “Edit Profile” right below your user name.
    • There is a “Personal Info” column on the right side of your Profile page. Click any of the “Edit Profile” links.

    To enable/disable sharing to your Facebook Timeline, select “Social Connect”.

    Enable Sharing

    To enable sharing to your Facebook Timeline, sign in with your Facebook account by clicking “Connect”. After logging in, you will be redirected to a new page where you can select which activities (GPS watch or manually added activities) shall be shared, or whether you want to share maps of your activities on Facebook. After setting your preferences, click “Save”.

    Disable Sharing

    To disable sharing to your Facebook Timeline, click “Disconnect”.