• Change Marketing Settings

    Follow these steps to change your marketing settings: 

    • Log in to Runtastic.com and click the drop-down arrow next to your user picture
    • Click “Privacy Settings”
    • Change your Marketing Messaging and Activity-Based Marketing preferences on that page

    Follow these steps to change your marketing settings for our Website:

  • Change Your Email Address

    You can change your email address via the Settings page directly in the app. To access the page do the following:

    • Login to the adidas Running app and click “Profile”
    • Click on “Settings” (gear icon) 
    • When viewing your settings, click “Edit Profile”
    • Change your email address and (iOS only) click “Save”
  • Delete Account

    Follow these simple steps if you want to delete your account and all your activities:

    • Log in to Runtastic.com and open the Settings by clicking the drop-down arrow next to your user picture
    • Select "Export" on the left-hand side
    • Click "Delete my account" at the bottom right.
    • Go to your email account and open the email we’ve sent you, please also check your spam folder.

    Subscriptions purchased through the App Store or Google Play Store must be cancelled separately, otherwise the automatic renewal will remain active. For guidelines on how to cancel your subscription see here.

    Note: In order to delete your account you must confirm your email address if you haven’t done so already. Enter your email account and click on the link we sent you to confirm your email address in the app.

  • Export Account Data

    Follow these steps if you want to export and download your account data:

    • Log in to Runtastic.com and click the drop-down arrow next to your user picture
    • Click “Settings”
    • Select "Export" on the left-hand side
    • Click the blue "Export" button on the right-hand side
    • You will receive an email with instructions once your export is ready for download

    Your sports sessions, sleep sessions, elevation, speed, and heart rate data is provided in .JSON format.

    The folder 'GPS data' consists of all sessions that have a GPS trace and those are available to you in .gpx format. You can import those files into other platforms.

    After you have imported the sessions into your preferred platform, all data such as elevation, heart rate, distance, duration, map, etc. will be visible to you.

    Note: You can export your data once a week. Please also note that in order to export your account, you must confirm your email address, if you haven’t done so already. Enter your email account and click on the link we sent you to confirm your email address. If you did not receive it, we can resend it to you.

  • Forgot/Change Your Password?

    If you’ve forgotten your password, you can reset it by clicking on the “Forgot your password?” link.

    Then, enter the email address associated with your adidas account.

    After requesting your password to be reset, a message will be sent to your email address. If you don’t see it right away, check your spam folder. Open the message and click the “Change password” button. You will be redirected to a page where you can change your password.

  • How can I use training plans within the adidas Runtastic app portfolio?

    There are two kinds of training plans within the adidas Runtastic app portfolio:

    - Training plans for running

    - Bodyweight training plans in the adidas Training app

    You want to be part of the next marathon or complete your first 10k? Training plans for running help you to professionally prepare for your running goal. The workouts are developed by experts and are specifically designed to continuously improve your performance. Choose your plan and start running with your adidas Running app! You can find more information on our Training Plans for Running here.

    The 12-week training plan in the adidas Training app is based on your fitness level and helps you build strength, burn fat and define your muscles with more than 180 bodyweight exercises. You are able to give feedback on your experience every week (and let us know, for example, if the training was way too difficult or too easy) and your plan for the following week will be adjusted based on your performance and feedback. Visit our Help Center for more information on the 12-week training plan and the adidas Training app on Android or iOS.

    All Training Plans are available for free for Premium Members.

    Unfortunately, Training Plans can not be synchronized to your local calendar.

  • How To Contact Us

    Thank you for using our Help Center! 

    In order to contact us directly, please follow the steps below:

    1) Use the search-bar by entering keyword that is related to your problem or question

    2) Click on the most relevant article

    3) Review the article for any tips, tricks and possible solutions

    4) If the article is of no help, tap "Submit request" to contact us

    Thank you for your understanding

  • Import Activities

    If you want to import .gpx and .tcx files follow the steps below:

    - Go to www.Runtastic.com

    - Login to your account

    - In your settings click on "Import"

    - Select "Choose file" 

    - Select the file you want to import, and the corresponding activity will appear in the list below.

    As soon as you have selected a sport type, the activity will be uploaded automatically. If the import has been successful, there will be a green tick in the “Status” column and you will be able to view the activity in your account.

    Note: The file must not be bigger than 7 MB.

  • Support of Withings (formerly Nokia Health) discontinued

    For technical reasons, we will no longer support synchronization of Withings (formerly Nokia Health) smart scales to your adidas Runtastic account. We apologize for any inconvenience and thank you for your understanding.

  • Updated Terms & Conditions

    We’ve updated our Terms & Conditions!

    We want to provide you with all the information you might need – so here’s an overview of what has changed in our Terms & Conditions and Privacy Policy:

    Apps & Platform: You might have noticed that we’ve taken some of our old apps from the app stores and made changes to the Runtastic.com platform over the past months, and we’ve amended the respective sections accordingly. 

    All-in-one adidas account: In order to offer you easy access and a seamless user experience, you will be able to log into all adidas services, including our apps, with just one account in the future. 

    Exclusive adidas benefits: By using our apps, you’ll automatically join the adidas membership program, if available in your country. It’s a completely free feature and it’s totally up to you if you want to make use of the benefits and offers made available through the program or not. You can find a list of all countries where the membership program is currently available in our Terms & Conditions.

    Data processing: In our Privacy Policy it’s clearly defined how we process and share data with adidas and specific third parties with the aim to create the best possible user experience for you.

    Shorter retention period: In compliance with the European General Data Protection Regulation, personal data and accounts of users within the EU will automatically be deleted after 25 months of inactivity.

    Transparency: In accordance with applicable law and for the sake of transparency, we updated information about how and when you as a user will be informed about changes in our Terms & Conditions and Privacy Policy and how the discontinuation of apps will be handled.

    The new Terms & Conditions will be effective as of September 23, 2019.

    The changes in our Terms & Conditions were necessary due to the fact that we've been reducing the number of apps we offer, and because we're collaborating more closely with our parent company, adidas, now in order to further improve our main products and offer you exciting benefits.

    We'd love to keep working out with you, but if you wish to object to the Terms & Conditions, you’d need to delete your Runtastic account following the steps in this article.

  • WEB FADEOUT

    We’re Retiring adidas Runtastic Web Features!

    In our ongoing efforts to provide you with the best running and training experiences, we are shifting our focus away from our web presence and toward further developing our mobile apps. We are confident that the time, energy and passion we invest in improving your app experience will be worth it.

    What exactly does that mean for you? While we have to say goodbye to a few of the Web features most of your favorites can still be found in the adidas Running App.

    In the meantime, you’ll still be able to browse and use the Routes feature in the adidas Running app, but you won’t be able to create new Routes. If you think one or some of your favorite routes are still missing, please use the next couple of weeks to create and save them for the future.

    We’ve also added different filtering options for your activity log in the adidas Running app, but due to the limited space on a phone screen, some stats and graphics we provided on the web will not be available in the app.

    The changes to web functionality will go into effect by early August. Your ability to log in and export your training log and/or data will not be affected.

    Full Focus on Mobile

    Did you know you can edit your activities right in the app? 

    Have you tried our exciting Challenges

    Or set yourself a goal and try out all those features directly in the App.

    Here a list of features that were provided on the Web, that you can still use directly in the App:

    Groups - Join/leave groups, add members, edit group, group leaderboard, etc;

    Statistics - Yearly, monthly or weekly stats, etc;

    Edit an activity - Sportstype, duration, distance, add notes, etc; 

    GPS watches - Polar and Garmin

    Routes - Search and select a route;

    Friends - Search and add a friend; 

    Training Plans - Half marathon, marathon, summer body and more;

    Live Tracking - Let your friends and family be part of your run.

    Profile - Change your email address and details, view your records; 

    While we’re saying goodbye to the web features, we’re constantly adding new app functionalities to make your running and training experiences the best possible. We’d love to stay fit together – stay tuned for what’s to come!