• Updated Terms & Conditions

    We’ve updated our Terms & Conditions!

    We want to provide you with all the information you might need – so here’s an overview of what has changed in our Terms & Conditions and Privacy Policy:

    Apps & Platform: You might have noticed that we’ve taken some of our old apps from the app stores and made changes to the Runtastic.com platform over the past months, and we’ve amended the respective sections accordingly. 

    All-in-one adidas account: In order to offer you easy access and a seamless user experience, you will be able to log into all adidas services, including our apps, with just one account in the future. 

    Exclusive adidas benefits: By using our apps, you’ll automatically join the adidas membership program, if available in your country. It’s a completely free feature and it’s totally up to you if you want to make use of the benefits and offers made available through the program or not. You can find a list of all countries where the membership program is currently available in our Terms & Conditions.

    Data processing: In our Privacy Policy it’s clearly defined how we process and share data with adidas and specific third parties with the aim to create the best possible user experience for you.

    Shorter retention period: In compliance with the European General Data Protection Regulation, personal data and accounts of users within the EU will automatically be deleted after 25 months of inactivity.

    Transparency: In accordance with applicable law and for the sake of transparency, we updated information about how and when you as a user will be informed about changes in our Terms & Conditions and Privacy Policy and how the discontinuation of apps will be handled.

    The new Terms & Conditions will be effective as of September 23, 2019.

    The changes in our Terms & Conditions were necessary due to the fact that we've been reducing the number of apps we offer, and because we're collaborating more closely with our parent company, adidas, now in order to further improve our main products and offer you exciting benefits.

    We'd love to keep working out with you, but if you wish to object to the Terms & Conditions, you’d need to delete your Runtastic account following the steps in this article.

  • Web Fadeout

    We’re Retiring Runtastic Web Features!

    In our ongoing efforts to provide you with the best running and training experiences, we are shifting our focus away from our web presence and toward further developing our mobile apps. We are confident that the time, energy and passion we invest in improving your app experience will be worth it.

    What exactly does that mean for you? While we have to say goodbye to a few of the Web features most of your favorites can still be found in the Runtastic App.

    In the meantime, you’ll still be able to browse and use the Routes feature in the Runtastic app, but you won’t be able to create new Routes. If you think one or some of your favorite routes are still missing, please use the next couple of weeks to create and save them for the future.

    We’ve also added different filtering options for your activity log in the Runtastic app, but due to the limited space on a phone screen, some stats and graphics we provided on the web will not be available in the app.

    The changes to web functionality will go into effect by early August. Your ability to log in and export your training log and/or data will not be affected.

    Full Focus on Mobile

    Did you know you can edit your activities right in the app? 

    Have you tried our exciting Challenges

    Or set yourself a goal and try out all those features directly in the App.

    Here a list of features that were provided on the Web, that you can still use directly in the App:

    Groups - Join/leave groups, add members, edit group, group leaderboard, etc;

    Statistics - Yearly, monthly or weekly stats, etc;

    Edit an activity - Sportstype, duration, distance, add notes, etc; 

    GPS watches - Polar and Garmin

    Routes - Search and select a route;

    Friends - Search and add a friend; 

    Training Plans - Half marathon, marathon, summer body and more;

    Live Tracking - Let your friends and family be part of your run.

    Profile - Change your email address and details, view your records; 

    While we’re saying goodbye to the web features, we’re constantly adding new app functionalities to make your running and training experiences the best possible. We’d love to stay fit together – stay tuned for what’s to come!

  • adidas Train & Run: Obtaining Warranty Service

    If you have recently purchased a miCoach device, you may be eligible for a warranty claim.

    To obtain warranty service, please contact adidas customer support:

    • Contact your local customer support team by visiting the official adidas website
    • Please have the product and the purchase receipt readily available when you contact support. The team will need to know the product article number and validate the purchase receipt to determine authenticity & eligibility of your claim
    • If your claim is valid, the miCoach device will need to be sent back to adidas for inspection prior to any claim being processed

    If a valid claim is received within the warranty period, at its option and to the extent permitted by law, adidas will refund the purchase price of the product, whereas any refund is limited to the purchase price imprinted on the receipt.

    Claims not accompanied with the purchase receipt are ineligible for compensation.

  • adidas Train & Run: Runtastic Premium Membership

    If you have migrated your miCoach account to Runtastic, you will have received an UNLIMITED PREMIUM MEMBERSHIP for free. Unlimited Premium Memberships are offered exclusively to miCoach users that have transferred to Runtastic.

    Please note: Your Premium Membership will show an end date in Runtastic (12 months from the date you transferred), but this will be automatically renewed annually at no cost to you.

  • adidas Train & Run: Which data has been migrated to Runtastic?

    If you have already migrated your data to Runtastic, all your workouts and the related statistics will have been transferred. This includes details such as pace, distance, duration, GPS trace, heart rate and calories.

    As adidas miCoach is built differently, not all the data can be migrated. Data which will not be migrated includes training plans, running goals, achievements, milestones, groups, shoes and friends.

    However, you can use most of those features within the Runtastic Portfolio too - whether you would like to set a running goal for 2017 or get yourself ready for the next running event with one of our training plans. As a Premium Member, you have access to all of these benefits and more!

  • Can I use my miCoach device with Runtastic?

    The miCoach family of devices were built specifically for use with the miCoach platform. Their use with the Runtastic platform will be limited. See below for more details on your specific device:

    • Fit Smart: can be used with Runtastic as a heart rate monitor
    • Smart Run: this is a stand alone device and cannot be used with Runtastic
    • HRM Bluetooth: can be used with Runtastic as a heart rate monitor
    • SPEED_CELL Bluetooth: cannot be used with Runtastic
    • X_CELL: can be used with Runtastic as a heart rate monitor
    • MiCoach Pacer: cannot be used with Runtastic
  • Change Marketing Settings

    Follow these steps to change your marketing settings: 

    • Log in to Runtastic.com and click the drop-down arrow next to your user picture
    • Click “Privacy Settings”
    • Change your Marketing Messaging and Activity-Based Marketing preferences on that page

    Follow these steps to change your marketing settings for our Website:

  • Change Your Email Address

    You can change your email address via the Settings page directly in the app. To access the page do the following:

    • Login to the Runtastic app and click “Profile”
    • Click on “Settings” (gear icon) 
    • When viewing your settings, click “Edit Profile”
    • Change your email address and (iOS only) click “Save” 
  • Delete Account

    Follow these simple steps if you want to delete your account and all your activities:

    • Log in to Runtastic.com and open the Settings by clicking the drop-down arrow next to your user picture
    • Select "Export" on the left-hand side
    • Click "Delete my account" at the bottom right.
    • Go to your email account and open the email we’ve sent you, please also check your spam folder.

    Subscriptions purchased through the App Store or Google Play Store must be cancelled separately, otherwise the automatic renewal will remain active. For guidelines on how to cancel your subscription see here.

    Note: In order to delete your account you must confirm your email address if you haven’t done so already. Enter your email account and click on the link we sent you to confirm your email address in the app.

  • Duplicate Account / Lost Sessions

    If you can’t find previous sessions anymore within the app, it is possible that you have created a second account without noticing it by registering, for example, once via Facebook and once via your email address.

    In order for us to further assist you in this matter, we would need the email addresses you have used to create your accounts.

    It is also important that you tell us which email address you would like to use from now on

    In order for us to merge the accounts for you, we kindly ask you to send us a new ticket below with the subject line "duplicate account".

    Once we have received this information, we will merge your accounts. Your History, Membership, Training Plans etc. will be saved.

  • Export Account Data

    Follow these steps if you want to export and download your account data:

    • Log in to Runtastic.com and click the drop-down arrow next to your user picture
    • Click “Settings”
    • Select "Export" on the left-hand side
    • Click the blue "Export" button on the right-hand side
    • You will receive an email with instructions once your export is ready for download

    Note: You can export your data once a week in JSON format. Please also note that in order to export your account, you must confirm your email address, if you haven’t done so already. 

  • Fit Smart Connection in the Runtastic App

    In order to connect your Fit Smart for measuring the heart rate please follow these simple steps:

    For iOS Devices:

    • Open the Runtastic app
    • Tap the Activity Setup icon next to the "Start" button
    • Select "Heart Rate Monitor" to access the settings
    • Tap "Connect Heart Rate Monitor"

    For Android Devices:

    • Open the Runtastic app
    • Tap the Activity Setup icon next to the "Start" button
    • Select "Heart Rate" to access the settings
    • Connect the Fit Smart as "Bluetooth SMART HR Monitor"

    On Windows Phone:

    • Open the Runtastic app
    • Go to your phone's general bluetooth settings and connect the Fit Smart there first
    • Now open the Runtastic app and go to Settings > Heart Rate Settings and connect it as "Runtastic Heart Rate Combo Monitor"
  • Forgot/Change Your Password?

    If you’ve forgotten your password, or you simply want to change it to a new one, you can reset it by clicking on the “Forgot your password?” link.

    Then, enter the email address associated with your Runtastic account.

    After requesting your password to be reset, a message will be sent to your email address. If you don’t see it right away, check your Spam folder. Open the message and click the “Change password” button. You will be redirected to a page where you can change your password.

  • How can I use training plans within the Runtastic Portfolio?

    There are three kinds of training plans within the Runtastic Portfolio:

    1. Training plans for running
    2. 12-week bodyweight training plan in the Runtastic Results app
    3. Training Plans for Walking in the Runtastic Steps app

    You want to be part of the next marathon or complete your first 10k? Training plans for running help you to professionally prepare for your running goal. The workouts are developed by experts and are specifically designed to continuously improve your performance. Choose your plan and start running with your Runtastic app! You can find more information on our Training Plans for Running here.

    The 12-week training plan in the Runtastic Results app is based on your fitness level and helps you build strength, burn fat and define your muscles with more than 180 bodyweight exercises. You are able to give feedback on your experience every week (and let us know, for example, if the training was way too difficult or too easy) and your plan for the following week will be adjusted based on your performance and feedback. Visit our Help Center for more information on the 12-week training plan and the Results app on Android or iOS.

    All Training Plans are available for free for Premium Members.

    Unfortunately, Training Plans can not be synchronized to your local calendar.

  • How To Contact Us

    Thank you for using our Help Center! 

    In order to contact us directly, please follow the steps below:

    1) Use the search-bar by entering keyword that is related to your problem or question

    2) Click on the most relevant article

    3) Review the article for any tips, tricks and possible solutions

    4) If the article is of no help, tap "Submit request" to contact us

    Thank you for your understanding

  • Import Activities

    If you want to import .gpx and .tcx files follow the steps below:

    - Go to www.Runtastic.com

    - Login to your account

    - In your settings click on "Import"

    - Select "Choose file" 

    - Select the file you want to import, and the corresponding activity will appear in the list below.

    As soon as you have selected a sport type, the activity will be uploaded automatically. If the import has been successful, there will be a green tick in the “Status” column and you will be able to view the activity in your account.

    Note: The file must not be bigger than 7 MB.

  • miCoach End of Service

    On February 28, 2018, adidas closed down the miCoach platform and handed the baton to Runtastic. Your miCoach data is now anonymized within the adidas systems and no longer accessible. 

    It is no longer possible to migrate your data from the miCoach platform to Runtastic.

    If you have already migrated your data to Runtastic and want to find out more about your data and your membership, take a look at this article.

    If you own a miCoach device and want to find out about its functionality with Runtastic, please see the following article.

    If you recently purchased a miCoach device and want to find out if you are eligible for a warranty claim, please see here.

  • Support of Withings (formerly Nokia Health) discontinued

    For technical reasons, we will no longer support synchronization of Withings (formerly Nokia Health) smart scales to your Runtastic account. We apologize for any inconvenience and thank you for your understanding.