• It’s time to update your adidas Running app and Training app.

    It’s time to update your app.

    We stopped supporting the older versions of the app on 15.09.2021. This means that:

    • You will no longer be able to log into adidas Running or Training.
    • Your activites will no longer be stored in the app.
    • Your new activities will not be shown. 

    If you are a Premium member and for whatever reason can’t use the app, you can contact us below by submitting a ticket and we will assist you further. 

    To keep using all your favourite features please install the latest version of the adidas Running or Training app.

  • What is the difference between a Private and a Public Profile?

    You can choose either a Public Profile or Private Profile. Below you'll find the differences between them:  

    Private Profile:

    • No auto-accept: You have to accept or decline your follow requests. 
    • Private access: Detailed profile information is hidden from other users by default. Depending on other privacy settings, some data might be visible to others. 
    • If another user wants to see your follower/following list, they can only do this if they follow you. The number of your followers and users you are following is visible to anyone.

    Public Profile:

    • Auto-accept: You no longer have to accept follow requests. If another user wants to follow you, their request is accepted automatically.
    • Public access: Your profile information is visible to everyone within the adidas Running and Training apps, even if they don't follow you yet. This includes your Follower/Following list, statistics, records, AR information, and connections. You can still change your privacy settings separately in the general privacy settings

    You can switch between Private or Public Profile in your profile settings at any time:

    • Open the adidas Running app
    • Go to "Profile"
    • Tap on "View Full Profile" 
    • Tap on Private or Public Profile underneath "Edit profile"
    • On the next screen, you can choose whether you would like to have a Private or Public profile.
    • Once you select an option, the checkmark will indicate your selection
    • You can now save the change by confirming.

    Note: All of your pending follower requests will be automatically approved if you switch from a Private to Public Profile. You can switch between a Private and Public Profile at any time.

  • How do I follow another User? 

    If you would like to follow another user from our fitness community, follow these steps below: 

    There are multiple ways for you to reach your “Connection Management” screen. You can either go through the “Community” tab or the “Profile” tab in your app.

    To reach your connections through the “Community” tab follow these steps:

    • Open the adidas Running app
    • Go to your “Community” tab.
    • Scroll down to “Connections”.
    • Click on the little arrow next to “Followers and Following” 
    • Here under “Followers” you can see pending requests and your current followers.
    • If you go to “Following” you will see the users you are following currently.
    • If you want to look for users, click on the magnifying glass. 
    • In thou will see users that you are currently following, that are following you or suggested users that you don’t know yet. 
    • Once you click on “Follow” a request will be sent. 

    Take a look here if you want to access your connections through your “Profile” tab:

    • Go to “Profile”.
    • Click on either “Follower” or “Following”
    • Here under “Followers” you can see pending requests and your current followers.
    • If you go to “Following” you will see the users you are following currently.
    • If you want to look for users, click on the magnifying glass. 
    • You can also see follow suggestions for other users 
    • Once you click on “Follow”, a request will be sent. 

    Note: This does not mean that this user automatically follows you too. In order for another user to follow you, they also need to send you a request. Take a look here if you want to know how to accept or deny a follow request. 

  • GPS Troubleshooting Guide for Android Devices

    If you’re having difficulties tracking distance with your Runtastic app, it is likely that your device is experiencing GPS issues. Due to the different built-in GPS receivers in each smartphone we can’t always guarantee exact tracking results. However, if your GPS results appear to be inaccurate or you are unable to get a GPS signal, please use our Step by Step Troubleshooting Guide below:

    Step 1  Install the latest version of the Runtastic app from the Google Play Store if your app is not yet updated

     Step 2 Set the timezone correctly in your device

    1. Go to your phone’s settings
    2. Select the "Date and time" item and ensure the "Automatic date and time" and "Automatic time zone" checkboxes are checked. GPS and the Runtastic app rely heavily on an accurate time and time zone.

     Step 3 Ensure that GPS is enabled on your device

    1. Go to your phone’s settings
    2. Select “Location Settings”
    3. It may be that your phone has three different modes for location services, “High Accuracy” , “Power Saving,” or “Device Only”.  If this is the case, always select “High accuracy” to enable your phone to use the GPS and your phone’s network to retrieve the location points.

     Step 4 Give the Runtastic app permission to access your location:

    1. Go to your phone’s settings
    2. Select “Apps”
    3. Find Runtastic in the list and ensure “Location” is enabled

    (Note: the location of the app permissions can vary on different Android devices)

     Step 5 Deactivate the power saver on your device

    Many new smartphones use a “Smart Manager” or similar kind of power saver, which might cause your app to crash, or interfere with the GPS tracking. For detailed information on deactivating the power saver on popular devices, see here.

    Step 6 Disable optimization if it is enabled (for devices running Android 6 or higher)

    Optimization might block some of the functionality of your app so we recommend all our users to disable it if is enabled. For guidance on how to disable optimization for popular devices, see here.

    Step 7 Ensure that the GPS signal indicator is green before you hit start. Try to avoid starting your activity in areas where there may be a weaker GPS signal, i.e. near high buildings, deep forests, or near huge amounts of water like lakes or the ocean.

    Still no luck finding a GPS Signal? Check here for further tips.

  • Time to fadeout the Routes Feature!

    We want to let you know that we’ve decided to say goodbye to the Routes feature within the adidas Running app. 

    Our priority is providing an awesome app experience, no matter which of our apps you use. That’s why we are focusing our energy on the features where we see the greatest potential. 

    We’ve now partnered up with route provider app Komoot to provide you with an exciting way to stay active outdoors.

    What does the fadeout mean for you?

    Don’t worry, you can still download your routes in the adidas Running app by following the steps below, until 6th of April, 2021:

    Android:

    • Open the adidas Running app
    • Go to your activity screen and click on settings (gear icon) next to “Start”
    • Now click on “Select Your Route” 
    • Here you can choose between your marked, created or completed routes
    • Once you click on “Start exploring” in the respective category, you’ll be able to see all created routes
    • To start the export click on your preferred route
    • Click on “Export as .gpx file” 
    • Select where you want to export the GPX file to.

    Please, note that you can only export one route at a time. After you export your routes as a GPX file, you can import the routes to other route provider apps. 

    While you might still see the Routes feature available in your setup activity screen, you are no longer able to explore, use or create a new route within the adidas Running app after April 6th, 2021. If this is the case for you, please simply update your app to the latest version and the Routes feature should disappear from the activity setup screen completely.

    After the fadeout date your completed routes will also no longer be linked to your past activities. 

    What does this partnership mean for you?

    We know that you might miss this feature, which is why we made sure to have an alternative ready for you. We are excited to let you know that we partnered up with Komoot, an app that lets you discover, plan, and share routes for different sports. 

    Driven by a desire to explore, and powered by the outdoor community’s recommendations, it’s Komoot’s mission to inspire great adventures making them accessible to all. 

    • Connect with other athletes and explore the great outdoors 
    • Get inspired by tapping into an online community and get recommendations
    • Bring your adventures to life with the easy route planner.

    We sent our recent Routes users a code for a Region Bundle from Komoot via email and also in your notification inbox in the adidas Running app. Make sure to also check your spam folder for our email.

    With the Region Bundle you can unlock routes for multiple regions, use voice navigation, offline maps and receive weekly updates for your route activities. If you want to navigate and upload your exported GPx files directly to Komoot, make sure to follow the steps described in this article. There is also a Komoot support article for export and import here.

    If you would like to see your new Komoot activities in the adidas Running app, make sure to connect your Komoot account to your Garmin, Polar or Suunto device (Komoot available devices) and your adidas Running account to the same Garmin, Polar, or Suunto device (adidas Running Partner Accounts). 

    As soon as you connect your Komoot and adidas Running accounts to the same smartwatch device, every activity that you do with the Komoot app will be synced to your adidas Running app. This means the activities you do with Komoot still count towards Virtual Races, Challenges, to your training plan and Goals that you have set in the adidas Running app. If you are a Creators Club member, you will also receive your Creators Club points. *

    We don’t just want to stop here, so be on the lookout for more partners to come in the future to even further improve your route experience in connection with adidas Running.

    If you face any difficulties with redeeming your Komoot Regional bundle code, please reach out to our Customer Happiness team by submitting a ticket below. 

    *Only in countries where Creators Club is available. 

     

  • adidas Running and android 5:

    It’s time to say goodbye, we’re dropping android 5!

    Technology advances rapidly, with new devices coming out every year, it sometimes can be hard to keep up with the speed and to still provide a great app experience. 

    Hence, in order to provide you with the best user experience, we have decided to discontinue supporting android 5.

    Due to that, we will no longer be able to fix any issues that are reported on android devices running android 5 or lower.

    What does that mean for you? 

    • In order to guarantee a smooth app experience, simply update to the newest available android version.
    • If your device can’t run a higher android version you should still be able to use the App. However, we won’t be able to fix any reported bugs or issues within the adidas Running App on android 5 devices.

    Note: Once you remove the adidas Running app from your phone you will not be able to download it on your android 5 device again.

  • Share Activities

    You can share your activities not only on social networks like Facebook, Instagram and Twitter but also on every other app installed on your phone that supports the sharing of information.

    The Share screen will show up automatically after finishing an activity in the adidas Running app. If you want to share an older activity, follow these simple steps:

    • Tap the “Progress” tab
    • Tap “Show more” next to “Recent Activities” to view your adidas Running history 
    • Select one of your activities
    • In the top right corner, you will find the Sharing icon

    After tapping this icon, you can share the activity with your friends and followers on the social network of your choice

  • I am using an old app version/My friends features aren’t working anymore

    We have moved from “Friends” to “Followers”, this change will give you the opportunity to have a better control over what you want to share with fellow fitness friends and what you can see from them.  

    If you have issues with your Friends features, please update to the newest available app version. Once the app is updated to the newest version, your “Friends” will be replaced by “Followers” and so will the former Friends features. 

    Don’t worry! Your previous features will still be there, just with a new name and more options to control what you share with other users. 

  • My Challenge Leaderboard in the adidas Running app

    The Leaderboard shows you how many kilometers/miles you have tracked in your Challenges compared to people you follow

    To access your Challenge Leaderboard please, do the following :

    • Open the “Community” tab.
    • Go to “Challenges”. 
    • Select a Challenge that you have joined.
    • Now you can choose between 2 different Leaderboards:
      • Participants
      • Countries
    • Once you have selected a leaderboard you can use additional filters such as Connections (e.g.Follower or Following), gender or age group by clicking on the filter option in the top right corner.
    • Click “apply” to save your filter options.
  • How do I find users I know to follow?

    If you want to expand your fitness community you can search for users to follow by:

    • Go to your “Community” tab
    •  Scroll down the “Community” tab and click on “Connections”
    • Search for a user directly by clicking on the magnifying glass in the upper right corner. 
    • Enter a name or an email address to search for another user.

    Alternatively, do this:

    • Go to your “Profile” tab. 
    • Click on “Followers or Following”. 
    • Click on the magnifying glass.
    • Enter a name or an email address to search for another user.
  • What can my Followers see?

    The change from “Friends” to “Followers” gives you more control over what your followers can see. To filter what you want your followers to see, go to your privacy settings in the app and set the wanted parameters. 

    If you have a public profile, users can view your whole Profile including your statistics, connections, records, and your Follower/Following list without following you first.

  • How do I unfollow another user?

    If you want to unfollow another user, you can do that by following the steps below:

    • Open the adidas Running app
    • Go to your “Community” tab.
    • Scroll down to “Connections”.
    • Click on the little arrow next to “Followers and Following” 
    • Go to “Following”.
    • Look for the user you want to unfollow.
    • Click on the “Following” button next to their name.
    • Select “Unfollow” 

    Note: If you unfollow another user by accident, you can always send a new follow request.

  • How do I undo a follow request?

    It is currently not possible to undo a request that you sent. However, as soon as they accept your request you can remove them again by following the steps in this article

  • How do I approve or deny a follow request?

    When you receive a follow request, you get a notification in your “Notification Inbox” on the top right corner of your News Feed. 

    By clicking on the notification, you will be redirected to the follow request where you can decline or accept it. 

    You can also deny or approve a follow request by following the steps below:

    • Open the adidas Running app
    • Go to your “Community” tab.
    • Scroll down to “Connections”.
    • Click on the little arrow next to “Followers and Following” 
    • Here under “Followers” you can see pending requests and your current followers.
    • Now you can click on “accept” or “deny” on the respective pending requests.
  • What is a Follower?

    A Follower is another user from our fitness community that connected with you. A Follower is just like a Friend and will see the activities you share, comments you post and Newsfeed posts, based on your privacy settings.

    Note: When another user follows you, this does not automatically mean that you follow them too.

    If you would like to follow another user take a look here.

  • What happened to my Friends?

    You might have noticed that your friends list is gone. This is because we recently transitioned from “Friends” to “Followers”. Take a look here to find out more about Followers.

  • Friends are now Followers 

    Wondering what’s happened to your in-app Friends? Don’t worry; your community is still there! “Friends” have now become “Followers”. 

    With Followers, it’s now easier to share your achievements, activity and updates with others in your community.

  • Story Running

    Are you looking for something to keep you focused and motivated during your run, but you don’t feel like listening to your same old workout playlist again and again? 

     Why not check out one of our Story Runs?  

    Story Runs are like audiobooks that will guide, coach or simply entertain you during your runs and workouts. 

    We currently have 24 different Story Runs available for you to choose from. You can download them in either English or German. 

    Check out our Story Runs below:

    Coaching:  

    “Run to Reconnect” (Female voice) FREE

    “Run to Reconnect” (Male voice) FREE

    “Running for Results” 

    “Pushing the Limit”

    “Start from Scratch” FREE

    “Finding your Fast” FREE

    “Refocus Your Run” FREE

    “Make Running a Habit” FREE

    Sci-Fiction:

    “The Tetradome Run I” 

    “The Tetradome Run II” 

    “The Tetradome Run III” 

    “Mirror’s Edge Catalyst: A Runner’s Destiny” FREE

    Adventure:

    “The Carrier of Truth I” 

    “The Carrier of Truth II” 

    “The Carrier of Truth III” 

    Motivation:

    “Your Journey to Weight Loss I”

    “Your Journey to Weight Loss II”

    “Toward the Starting Line” FREE

    Travel:

    “The City is our Gym”

    “Moments of Bliss” FREE

    “The Globe Runner” 

     Fantasy:

    “Journey of Iomluath”

    Inspiration:

     “Run Wild: The elusive Snow Leopard” FREE

    “Back to the Oceans”  FREE

    “Wings For Life World Run” FREE

    Want to know how to start a Story Run on your device? Follow the simple instructions here

    Story Runs are free for Premium Members and available for purchase for non-Premium Members. 

    Note: Once you begin a Story Run, you cannot change it during the same activity. Be sure you choose the right Story Run before you get started.

  • Manually linking an activity to your training plan

    If you want to link your activity to a training plan follow the easy steps in the article below:

    • Open the adidas Running app
    • Tap the “Progress” tab. 
    • Tap “Show more”.
    • Choose an activity and click on the three dots in the top right corner
    • Select "Link to a training day"
    • Now, click on the Plan that you are following
    • Choose the training day you would like to assign the activity to
    • Select "Link to this training day" 

    Once you successfully linked you’ll see a little message displayed indicating that the linking worked.

  • Runtastic PRO: Fadeout

    Time to retire Runtastic PRO!

    We want to provide you with an awesome app experience, no matter which of our apps you use. That’s why we are focusing our energy and working on the apps and products where we see the greatest potential.

    We wanted to let you know that we’ve decided to stop supporting the Runtastic PRO app. 

    This means that we’ve taken the app off the market and that there won’t be any more app updates for the Runtastic PRO app.

    Don’t worry, you can still find all your PRO features, your complete training history, and much more in the free adidas Running app.

    Have you joined one of our Challenges yet?

    Simply download the free adidas Running app and login with your current login details to keep your PRO features and all your history.

    Your Premium Membership and all its benefits are waiting for you in the adidas Running app. Your entire training history will also be there, so just download the adidas Running app and use your current login details and you’re ready to go!

  • Battery Settings

    In order to have a great experience in the adidas Running app, it might be a good idea for some android users to optimize their “Battery Settings” within the settings of the adidas Running app.

    To adapt your Battery Settings on your android device, please follow the steps below:

    • Open the adidas Running app
    • Go to “Profile” 
    • Click on “Settings” (gear icon) 
    • Scroll down to “Battery Settings”
    • Here you can choose between a “How To Guide” for your device or “Manage Battery Settings” 
    • Once you selected an option, please follow the instructions given on your device
  • Personal Goals

    While you could already set your Yearly Running Goal in the adidas Running app, you have now also the possibility to set yourself Personal Goals for the day, week, month, year or a goal that should be reached at a certain date*. Your Goals can be set as recurring goals or just as one time motivations.

    Follow these simple steps to set your goal for the first time:

    • Tap the “Progress” tab
    • Scroll down to "My Goals" 
    • Click on “Add Goal”
    • You can set Personal Goals for the sport types Running, Walking, Hiking, Cycling and Exercise*.

    Once you select the Sports type, you’ll need to choose your Goal attributes such as duration, distance, and frequency. 

    Recurring goals can be set to be repeated daily, weekly, monthly or yearly. While non-recurring goals can be set from the current date up to 3 years in the future. 

    Once a Personal Goal is set it will also be displayed in your Progress Tab under “My Goals”. Here you also have a more detailed overview of your current Goals such as the remaining amount of kilometers and the remaining time period that you have set.

    Once you track an activity that matches your Personal Goal criteria your Personal Goal will be updated to show you your current process accurately. 

    Delete or end a Goal:

    If you want to delete one of your current goals, simply follow the easy steps below:

    • Tap the “Progress” tab
    • Scroll down to "Your Goals" 
    • Tap on “Show all” 
    • Click on the three little dots next to the goal you would like to remove 
    • Chose “delete” or your goal

    Want to inspire your followers and family with your progress? Share your Goal on social media and let your followers and family be part of your success.

    *all activities tracked get counted to exercise including adidas Training workouts.

  • Synchronize adidas Running Activities with Google Fit

    You’d like to have an overview of all your health data in one place? By syncing your adidas Running activities directly with Google Fit you’ll achieve exactly that. Simply enable Google Fit in “Partner Accounts” and all your new activities* will be directly synced to Google Fit.

    To enable Google Fit, please follow the easy steps below:

    • Make sure you have the latest version of the adidas Running app installed on your phone
    • Tap “Profile” followed by the “gear icon” in the upper right corner
    • Choose “Partner Accounts”
    • Tap the “Connect” button next to “Google Fit”

    Once Google Fit is successfully connected, the distance, calories, and duration of your activities will get synced.

    If you delete an activity from the adidas Running app, the activity will also be removed from Google Fit.

    Disconnect:

    To disconnect your adidas account from Google Fit, please follow the steps below:

    • Tap “Profile” followed by the “gear icon” in the upper right corner
    • Choose “Partner Accounts”
    • Select the “Disconnect” button next to “Google Fit”

    Activities that you synced in the past will remain in Google Fit even after you disconnect.

    *All tracked AND manually added activities

    Note: Please make sure to use the same email address to connect to Google Fit and for your Google Fit account.

  • Challenges: Where can I view my progress?

    If you want to view the Challenge progress, please follow these simple steps below:

    • Open the adidas Running app
    • Tap “Community” on your tab bar
    • Select the appropriate Challenge by sliding through the cards
  • Challenges: Can I join more than one at one time?

    Yes! You can join as many Challenges as you like. Your activities can also count for multiple challenges if the activities fulfill the requirements for each Challenge as specified in the Challenge details.

  • Challenges: Where can I give feedback?

    We’d love to hear what you think about the Challenges feature! Let us know your opinion by following the link here. Your input is greatly appreciated!

  • Challenges: Why hasn’t my activity been counted?

    There could be several reasons why your activity has not been counted towards a Challenge. You’ll find a list of the most common reasons below:

    • Your activity does not have a GPS trace
    • You tracked using the incorrect sport type
    • You added your activity manually
    • You edited your activity afterwards
    • You uploaded your activity tracked with your smartwatch to adidas Running after the Challenge finished

    Note: At Runtastic we want to encourage fair play and healthy competition. Therefore we have several mechanisms in place to ensure that only realistic activities will count towards a Challenge. Runtastic reserves the right to blacklist users with suspicious activities from the leaderboard and exclude them from the Challenge.

  • Challenges: Will my name always be displayed on the Leaderboard?

    Challenges include a leaderboard where you can compare your performance with fellow runners. When you join a challenge, your participation, progress, and rank in the leaderboard will be visible to other users.

    Note: If you opt out of the running leaderboard in your privacy settings, your name will no longer be visible.

  • Challenges: The Challenge has already started. Can I still join?

    Yes! You can join the Challenge at any time.

  • Challenges: What happens if I delete my activity?

    If you delete an activity, it will be removed from the Challenge. Once deleted, activities can not be recovered.