If you’re having difficulties tracking distance with your Runtastic app, it is likely that your device is experiencing GPS issues. Due to the different built-in GPS receivers in each smartphone we can’t always guarantee exact tracking results. However, if your GPS results appear to be inaccurate or you are unable to get a GPS signal, please use our Step by Step Troubleshooting Guide below:

Step 1  Install the latest version of the Runtastic app from the Google Play Store if your app is not yet updated

 Step 2 Set the timezone correctly in your device

1. Go to your phone’s settings
2. Select the "Date and time" item and ensure the "Automatic date and time" and "Automatic time zone" checkboxes are checked. GPS and the Runtastic app rely heavily on an accurate time and time zone.

 Step 3 Ensure that GPS is enabled on your device

1. Go to your phone’s settings
2. Select “Location Settings”
3. It may be that your phone has three different modes for location services, “High Accuracy” , “Power Saving,” or “Device Only”.  If this is the case, always select “High accuracy” to enable your phone to use the GPS and your phone’s network to retrieve the location points.

 Step 4 Give the Runtastic app permission to access your location:

1. Go to your phone’s settings
2. Select “Apps”
3. Find Runtastic in the list and ensure “Location” is enabled

(Note: the location of the app permissions can vary on different Android devices)

 Step 5 Deactivate the power saver on your device

Many new smartphones use a “Smart Manager” or similar kind of power saver, which might cause your app to crash, or interfere with the GPS tracking. For detailed information on deactivating the power saver on popular devices, see here.

Step 6 Disable optimization if it is enabled (for devices running Android 6 or higher)

Optimization might block some of the functionality of your app so we recommend all our users to disable it if is enabled. For guidance on how to disable optimization for popular devices, see here.

Step 7 Ensure that the GPS signal indicator is green before you hit start. Try to avoid starting your activity in areas where there may be a weaker GPS signal, i.e. near high buildings, deep forests, or near huge amounts of water like lakes or the ocean.

Still no luck finding a GPS Signal? Check here for further tips.

We want to let you know that we’ve decided to say goodbye to the Routes feature within the adidas Running app. 

Our priority is providing an awesome app experience, no matter which of our apps you use. That’s why we are focusing our energy on the features where we see the greatest potential. 

We’ve now partnered up with route provider app Komoot to provide you with an exciting way to stay active outdoors.

What does the fadeout mean for you?

Don’t worry, you can still download your routes in the adidas Running app by following the steps below, until 6th of April, 2021:

Android:

• Open the adidas Running app
• Go to your activity screen and click on settings (gear icon) next to “Start”
• Now click on “Select Your Route” 
• Here you can choose between your marked, created or completed routes
• Once you click on “Start exploring” in the respective category, you’ll be able to see all created routes
• To start the export click on your preferred route
• Click on “Export as .gpx file” 
• Select where you want to export the GPX file to.

Please, note that you can only export one route at a time. After you export your routes as a GPX file, you can import the routes to other route provider apps. 

While you might still see the Routes feature available in your setup activity screen, you are no longer able to explore, use or create a new route within the adidas Running app after April 6th, 2021. If this is the case for you, please simply update your app to the latest version and the Routes feature should disappear from the activity setup screen completely.

After the fadeout date your completed routes will also no longer be linked to your past activities. 

What does this partnership mean for you?

We know that you might miss this feature, which is why we made sure to have an alternative ready for you. We are excited to let you know that we partnered up with Komoot, an app that lets you discover, plan, and share routes for different sports. 

Driven by a desire to explore, and powered by the outdoor community’s recommendations, it’s Komoot’s mission to inspire great adventures making them accessible to all. 

• Connect with other athletes and explore the great outdoors 
• Get inspired by tapping into an online community and get recommendations
• Bring your adventures to life with the easy route planner.

We sent our recent Routes users a code for a Region Bundle from Komoot via email and also in your notification inbox in the adidas Running app. Make sure to also check your spam folder for our email.

With the Region Bundle you can unlock routes for multiple regions, use voice navigation, offline maps and receive weekly updates for your route activities. If you want to navigate and upload your exported GPx files directly to Komoot, make sure to follow the steps described in this article. There is also a Komoot support article for export and import here.

If you would like to see your new Komoot activities in the adidas Running app, make sure to connect your Komoot account to your Garmin, Polar or Suunto device (Komoot available devices) and your adidas Running account to the same Garmin, Polar, or Suunto device (adidas Running Partner Accounts). 

As soon as you connect your Komoot and adidas Running accounts to the same smartwatch device, every activity that you do with the Komoot app will be synced to your adidas Running app. This means the activities you do with Komoot still count towards Virtual Races, Challenges, to your training plan and Goals that you have set in the adidas Running app. If you are a Creators Club member, you will also receive your Creators Club points. *

We don’t just want to stop here, so be on the lookout for more partners to come in the future to even further improve your route experience in connection with adidas Running.

If you face any difficulties with redeeming your Komoot Regional bundle code, please reach out to our Customer Happiness team by submitting a ticket below. 

*Only in countries where Creators Club is available. 

 

You can share your activities not only on social networks like Facebook, Instagram and X (Twitter) but also on every other app installed on your phone that supports the sharing of information.

The Share screen will show up automatically after finishing an activity in the adidas Running app. If you want to share an older activity, follow these simple steps:

• Tap the “Progress” tab
• Tap “Show more” next to “Recent Activities” to view your adidas Running history 
• Select one of your activities
• In the top right corner, you will find the Sharing icon

After tapping this icon, you can share the activity with your friends and followers on the social network of your choice

TROUBLESHOOTING HEART RATE MONITOR AND BLUETOOTH ISSUES

If you own a heart rate monitor (HRM) with Bluetooth 4.0 (Smart) capacity, you can use it to record your heart rate while tracking with the adidas Running app. Instructions on how to connect your device can be found here. 

As there are many devices on the market from various manufacturers with different specifications, we cannot always guarantee that your device will work flawlessly with the app. However, the following tips will resolve many of the most common connection issues:

Minimum Requirements (Android):

• Your phone: Android 8.0
• Your heart rate monitor:  Bluetooth 4.0 capability (Smart) 
• Your adidas Running app: Latest version installed from the Google Play Store

Configure the following settings in your phone:

• Make sure that bluetooth is turned on and that your phone screen is on
• Close any background apps that may be using the sensor before connecting to the adidas Running app 
• Do not connect the HRM directly in your phone’s bluetooth settings. If it already is connected there, be sure to disconnect it:

Settings > Bluetooth > tap the gear icon next to your HRM, and tap FORGET. 

Make sure that the HRM itself is in good condition:

• Check whether the battery of the device needs replacing
• Make sure the device’s firmware is up-to-date
• Wipe the sensor with a damp cloth and hand wash the belt well with soap and water as dirt can often cause connection errors.
• Make sure the HRM is tight but comfortable around the chest to ensure a good connection; if the monitor moves or slips it may disrupt readings
• Close the adidas Running app and remove the heart rate sensor from the strap. Wait 30 seconds, place the sensor back on the strap then reopen the app.
• If this does not help, remove the battery and touch and hold both sensor points for at least 10 seconds. Wait 5 minutes then put the battery back in. 

If your connection issues persist and the device’s LEDs are still working, it is possible that you’re experiencing a signal interference from a nearby app or device. In this case, please unpair your HRM from any previously paired apps or devices. Keep in mind that certain devices that transmit wireless signals could also be interfering with the connection, such as wireless headphones, wireless routers, or fitness machines, e.g. treadmills. You may need to move to a new environment away from any potential interferences.  

Note: You can also track your heart rate using wireless headphones with integrated HRM (Bluetooth Smart Technology). Use these same troubleshooting steps if you have any difficulties with the connection. 

Still having trouble with the connection? Please submit a request below and include details of the phone and device you are using.

Create your own custom image and share it to any of the platforms installed on your device, for example, Instagram, Facebook, or Whatsapp. 

The Share screen will pop up immediately after you’ve saved your activity with the adidas Running app. Follow the simple steps below:

• When the share screen pops up, tap “Create and share your image”
• Click on any of the two icons displayed directly under your stats 
• Now let’s create your image:

Icon 1. Select a previous photo from your gallery or tap the photo icon to take a photo with your camera

Icon 2. Select the Map of your activity to share.

Icon 3. Select one of the default images that we’ve created for you. Look for new images around your favourite holiday! 

Icon 4. Add a sticker to your image to give it a personal touch.

• Tap “Share” in the top right corner

Select your preferred platform and inspire your family, friends, or followers with your adidas Running progress!

In order to edit your activity in the adidas Running app, follow the steps below:

• Tap the “Progress” tab
• Your most recent activities will be displayed at the top of the screen. To view your full history, tap “Show more”
• Tap the activity you wish to edit
• Open the menu (three dots) at the top right to edit the details
• Tap “Edit”
• On the next screen, make changes to your Sport Type, Elevation Gain & Loss, Start Time & Duration, and Distance by tapping each value (the calories will be recalculated automatically*)
• Additionally, you can add your workout notes, take a photo, or choose one from your gallery and record your feeling and the running surface.  
• Save your changes by tapping “Save” in the top right corner

Disabling the power saver and optimizing your Android phone is often the solution to many GPS issues. Find your device and the instructions for how to carry out both steps below:

• Samsung
• HTC
• Huawei
• Sony
• LG
• One Plus
• Other Android Devices

If you’ve already configured these settings and are still having difficulties with GPS, check out the full GPS Troubleshooting Guide here.

Samsung

Disable the power saver on Samsung devices

• Open the phone’s settings and select “Device Maintenance”
• Tap “Battery”
• Make sure that Power Saving Mode is “Off”

Disable optimization on Samsung devices (for Android 6 or higher)

• Open the phone’s settings and select “Applications”
• Tap the three dots in the top right corner
• Select “Special Access”  then “Optimize Battery usage”
• Find Runtastic on the list and make sure that it is not selected

HTC

Disable the Power saver on HTC devices

• Open the phone’s settings
• Tap “Power”
• Tap “Off” to deactivate the power saving mode

Disable Optimization (for Android 6 or higher) on HTC devices

• Open the phone’s settings, then tap Power
• Tap Battery optimization
• Tap Not optimized > All apps to see the complete list of apps
• Find Runtastic in the list and tap Don't optimize > Done

 Huawei

Disable the power saver on Huawei devices

• Open the phone’s settings and select “Battery”
• Disable “Power saving mode” and “Ultra power saving mode”

Disable optimization on Huawei devices (for Android 6 or higher)

• Open your phone settings and select “Apps & Notifications”
• Tap “Apps”
• Select “Settings” at the bottom followed by “Special access”
• Select “Ignore optimizations”
• Press “Allowed” and select “All apps”
• Find Runtastic on the list and set to “Allow”

 Sony

Disable the power saver on Sony devices

• Open your phone’s settings
• Select “Battery”
• Tap STAMINA mode
• Choose “Never”

Disable optimization on Sony devices (for Android 6 or higher)

• Open your phone’s settings
• Tap “Battery”
• Select the three dots in the top right corner
• Click “Battery optimization”
• Select “Apps” then “Runtastic”

 LG

Disable the power saver on LG devices

• From the home screen, select Apps
• Select Settings from within the Apps tab
• Tap “General”
• Select “Battery & Power Saving”
• Toggle Battery Saver off

Disable optimization on LG devices (for Android 6 or higher)

• Open the Settings menu on your device and tap Battery & power saving
• Tap Battery usage
• Tap Ignore optimizations

One Plus

Disable the power saver on One Plus devices

• Open your phone’s settings
• Tap Battery
• Toggle the battery saver off

Disable optimization on One Plus devices (for Android 6 or higher)

• Open your phone’s settings
• Tap Battery
• Select Battery optimization
• Find Runtastic in the list of apps and select it
• Select “Don’t optimize”

Other Android Devices

Most Android phones also use a power saver/optimization which can be found in the settings. Please make sure that the Runtastic apps are excluded from the energy saving mode and that optimization is disabled.

Start your music from your favourite music player directly in the adidas Running app.

To do so, open the “Activity” tab in your adidas Running app. Tap the music note icon on the bottom left of the screen.

Tap “Open Player” to select your player of choice or tap “Google Play Music” to use this music player.

The player will automatically open and you can start your music. Go back to the Runtastic app - now you have the option to switch through the song titles directly in the app.

Tap the small arrow in the upper right corner to open the music player or tap the icon in the upper left corner to switch to another music player.

Additionally, you can open playlists directly in the app when using Google Play Music. Tap the second button in the upper right corner to do so.

Do you know the last time you changed your running shoes? We recommend that you change your running shoes, depending on the model, about every 500 kilometers to reduce the risk of injury.

The Shoe Tracking feature automatically assigns your kilometers to your running shoe.

Add a Shoe

Follow these simple steps to add a shoe for the first time:

• Tap the “Profile” tab
• Scroll to “My Shoes”
• Tap “Add Your First Shoe” 
• Select the brand of your shoe from the list or enter the brand in the search field
• Select your model from the list or enter the model in the search field
• You can either use the available picture of the model or add one of your own - just tap on the photo icon
• Enter a Nickname, Size and Color for your shoe and tap “Next” to save your information
• Select a date from which all your activities since then will be assigned to your shoe
• Select the Activity Type you would like to assign to the shoe* and tap “Next” to save your information
• Set a limit for your shoe** and tap “Done”

* Shoe Tracking is available for Running, Walking, Nordic Walking, Hiking and Running (Treadmill).

** We recommend retiring your shoes after 500 km. At this point, the cushioning capability of your shoes decreases, exposing your joints to greater shock and force.

Note: If you cannot find the brand or model of your shoe, select “Other” and enter the model name in the Nickname field.

Edit the Details of a Shoe and View the Statistics

Follow these simple steps to edit the details of a shoe or view the statistics:

• Tap the “Profile” tab
• Scroll to “My Shoes” and tap “Manage Shoes”
• Select the shoe you wish to edit
• On this screen, you can see all the relevant statistics: In use since, Activities, Average Pace, Total elevation Gain/Loss
• Open the overflow menu (three dots) at the top right to edit the details
• Edit the desired details (the date of the first usage of the shoe can not be changed) and tap “Save”

Add or Reassign an Activity to a Shoe

Follow these simple steps to add or reassign an activity to a shoe:

• Tap the “Progress” tab
• Select “Show more” next to your recent activities
• Select the appropriate activity
• Open the second tab (the picture frame) and tap “Select your running shoe”
• Select the desired running shoe from the list or add a new shoe

Retire the Shoe

If your shoe has exceeded the recommended distance, you will receive a notification in an info screen. You can ignore the message by tapping “Not now” or view the details of the shoe by tapping “Go to shoe”.  

Here, you have the possibility to retire your shoe by tapping “Retire”.

Note: Currently, you cannot reactivate a shoe. If you have already retired it, you cannot restore it.

If your shoe is already worn out before the recommended distance, you can retire the shoe manually:

• Tap the “Profile” tab
• Scroll to “My Shoes” and tap “Show more”
• Select your shoe
• Open the overflow menu (three dots) at the top right to edit the details
• Tap “Retire”

You can customize the Heart Rate Zones in the adidas Running app. To do so, follow these simple steps:

• Tap the Activity Setup icon next to the “Start” button
• Select "Heart Rate Monitor"
• Tap “Heart Rate Zones”
• To change the values of the individual zones, tap the current value
• Save your changes by using the go back arrow at the top left

If you choose a resting heart rate or a maximum heart rate at the top, the values of the other zones will change automatically as well.  

*This option is available to you in the adidas Running app as a Premium Member. 

You can easily customize the values on your main activity screen to meet your needs. For example, you may wish to have “Distance” displayed most prominently during your run. Press and hold on the value you want to change then select one of the values from the list that appears. Now you have successfully changed the value.

Alternatively, tap the Activity Setup icon next to the "Start" button, then tap “Customize displayed values”. You can then customize the values for both outdoor and indoor activities.

Note: A maximum of four values can be displayed.

Whether you’re an advanced runner and want to run your first marathon, or you’re a complete beginner and want to learn the basics of running, the adidas Running app will guide you to the Training Plan that’s right for you.

• Navigate to “Progress” on your tab bar
• Choose what you would like to achieve with your training plan
• Tap “Get Started”
• Follow the short on-screen questionnaire to help us guide you to a training plan that suits your goals. Just tap the option that meets your needs
• Once you’ve selected your start date, just tap “Go to Plan”

Training Plans are available to you as a Premium Member. Purchase your Premium Membership here.

NOTE: It is only possible to have one active Training Plan at any one time. If you wish to start a new Training Plan, you need to either complete all your scheduled trainings or delete your active Training Plan.

Follow these simple steps to delete your active Training Plan:

• Navigate to “Progress” on your tab bar
• Select your active Training Plan
• Tap the “Delete” icon in the top right corner and confirm the deletion

Follow these simple steps to start a Story Run in the adidas Running app:

• Tap the Activity Setup icon next to the “Start” button
• Tap “Select Your Soundtrack”
• Select “Story Running”
• Download the Story Run of your choice to your phone*
• After completing the download, tap “Start.” You should now see the Story Run in your Activity Setup
• Start your activity as usual by tapping “Start”
• If you choose to run without a Story Run, tap “No Music”

*You can view the details of the Story Run by tapping it. Swipe right or left to view the details of the other Story Runs.

Follow these steps to create an Interval Training* in the adidas Running app:

• Tap the Activity Setup icon next to the “Start” button
• Tap “Select your workout” 
• Tap “Interval Training”
• You can now select one of the default trainings or create your own by tapping the “+” in the top right corner
• Enter a name for your workout
• Enter a Warm-Up and Cool-Down time
• Add intervals by tapping the “+” on the left and right side
• Change the values (distance or time) in the middle by scrolling up or down
• When you're done, tap “Save” in the top right corner

To delete a manually added Interval Training, swipe the training in the overview to the left until the red “Delete” button shows up.

* Interval Trainings are available to you as a Premium Member.

Follow these steps to set a Workout Goal in the adidas Running app:

• Tap the Activity Setup icon next to the “Start” button
• Tap “Select your Workout” 
• Select “Workout Goal”
• Select the category in which you would like to set a goal. You can choose between
• Distance & Duration (in combination)*
• Distance
• Duration or
• Calories*
• Tap one of the categories and either choose from default goals or create your own by tapping the “+” in the top right corner
• Select the values you want to set as goals and save them by clicking “Done”
• Start your activity by returning to the Activity screen and pressing “Start”

If you have activated the Voice Coach, you will get feedback when you have reached your goal.

* This feature is available to you in the adidas Running app as a Premium Member.

Follow these simple steps to challenge an existing activity* in the adidas Running app:

• Tap the Activity Setup icon next to the “Start” button
• Tap “Select your workout” 
• Tap “Challenge an Activity”

• Select one of your previous activities to challenge
• Start your activity by returning to the Activity screen and pressing “Start”

* This feature is available to you in the adidas Running app as a Premium Member.

Follow these simple steps to change the Activity Setup in the adidas Running app:

• Tap the Activity Setup icon next to the “Start” button
• Tap “Activity Type”
• Select one of the activity types from the list. The most recently used activity types are listed at the top

Follow these simple steps to set a starting countdown in the adidas Running app:

• Tap the Activity Setup icon in the bottom right corner of the main activity screen
• Scroll to “Countdown”
• Toggle the “Countdown” on or off

Enable LIVE tracking to let your followers know that you’re going out for a run. 

Follow these simple steps to enable LIVE Tracking in the adidas Running app and allow adidas Runtastic apps users to see where you are on the map, how far you’ve gone and how fast you’re going:

• Tap the Activity Setup icon next to the “Start” button
• Tap LIVE Tracking
• Toggle LIVE Tracking on

Shortly after you tap “START LIVE,” the link to your LIVE activity will be sent via push notification to your followers (those who have enabled push notifications for LIVE tracking). Those who do not have push notifications activated can find the link to your LIVE activity in the Notification Inbox.

How will my followers be notified that I am LIVE tracking?

Shortly after you tap “START LIVE,” the link to your LIVE activity will be sent via push notification to your followers (those who have enabled push notifications for LIVE tracking). Those who do not have push notifications activated can find the link to your LIVE activity either in the Notification Inbox or at the top of the News Feed under “Now LIVE.” 

Cheering

Your followers can cheer you on directly in the app and you will hear the cheer they send played through your headphones. 

My settings are private, why can users who are not my followers still see my LIVE activities and send me LIVE Cheers?

If you don’t want your activity to be public, don’t go LIVE. When you enable LIVE Tracking, it’s similar to running a “public race” you’ve signed up for. You can’t control who is watching you run or who is on the sidelines cheering you on – the same goes for LIVE Tracking.

Follow these simple steps to enable/disable the Voice Coach in the adidas Running app:

• Tap the Activity Setup icon next to the “Start” button
• Tap “Voice Coach”
• Toggle “Voice Coach” on or off

On this screen, you can decide when you wish to receive the voice feedback, for example after each kilometer, or after you have reached a certain duration. You can also choose your prefered audio language and adjust the volume settings.

Follow these simple steps to enable/disable the Auto Pause* feature in the adidas Running app:

• Tap the Activity Setup icon next to the “Start” button
• Scroll down and tap “Auto Pause”
• Toggle the Auto Pause on or off

* This feature is available to you in the adidas Running app as a Premium Member.

The adidas Running app gives you the option of connecting a Heart Rate Monitor so you can record your heart rate during a running session. To connect a Heart Rate Monitor, simply open the Activity Setup by tapping the Activity Setup icon next to the “Start” button and tap “Heart Rate”. 

Runtastic Heart Rate Combo Monitor

To connect the Runtastic Heart Rate Combo Monitor, make sure that the Bluetooth of your device is switched on and then put on the Monitor like you would when going for a run.

Other Monitors

This option allows you to connect other Heart Rate Monitors. Unfortunately, we cannot guarantee that your HR monitor will work as each device can have different specifications.

Setting up Heart Rate zones

The option "Edit your Heart Rate Zones" allows you to customize the Heart Rate Zones to fit your personal values.

To change the Activity Type, tap the Activity Setup icon next to the “Start” button (the current Activity Type will be displayed).

You will reach the Activity Setup screen, which allows you to choose all aspects of your next activity in one place.

This view allows you to configure the following elements of your activity:

• Activity Type: Select the type of your activity, eg Running, Walking etc
• Music & Story Running: Select if you want to listen to music while exercising or try one of our Story Runs
• Workout Type: Select how you want to work out

At the bottom of the screen, you can activate or deactivate a few more functions:

• Customize displayed values: Take a look at this article for more information about this function
• Heart Rate Monitor: If you own a compatible Heart Rate Monitor, you can connect it with the app right here
• Voice Coach: Here you can find all the settings relating to the Voice Coach feature
• LIVE Tracking: Here you can find all the settings relating to LIVE Tracking
• Auto Pause: Here you can find all the settings relating to the Auto Pause feature
• Countdown: Enable/Disable a 15-second countdown before the start of your session. This option comes in handy when you need some time to put your phone away and get ready

Tap “Done” in the top right hand corner to save any changes you have made. 

Once configured, you can simply hit “Start” on the main screen to start your activity. You don’t need to repeat this setup each time before you work out because the adidas Running app will remember your settings.

* This feature is available to you in the adidas Running app as a Premium Member.

The amount of water your body loses during your activity is an approximate calculation based on exertion and calories burned. The calculation also factors in the outdoor temperature and your elevation.

Check this video out to see how you edit your voice feedback settings: