TinderGold voucher not received - „Ready, Set, Gold.“ Virtual Race 

Some users are reporting that they completed the „Ready, Set, Gold.“ Virtual Race in their adidas Running app but have not received their congratulations email with the TinderGold voucher.

If you are eligible* for a voucher but haven’t received one, please make sure you give marketing consent by following the steps below: 

  • Open the adidas Running app
  •  Go to the “Profile” tab
  • Click on the Settings (gear icon) 
  • Scroll down to “Privacy”
  • Activate marketing consent at the very top of the screen

Once this is done, you will receive the email and your voucher retroactively. You can revoke your marketing consent afterwards again.

To change your marketing consent directly  on Runtastic.com take a look at this article

*NOTE: You need to be of legal age (18+ years) and a resident in one of the following countries to take advantage of the voucher for TinderGold: Austria, Belgium, France, Germany, India, Italy, Japan, Netherlands, USA, Poland, Russia, South America (excluding Brazil), Spain, Switzerland and Great Britain.

Submit request