I DIDN’T RECEIVE MY CREATORS CLUB POINTS. HOW CAN I CLAIM THEM?

For points to be correctly allocated to your profile, you need to be signed in to your account when making purchases and completing interactions, or be identified as a Creators Club member in stores. 

When making a purchase at adidas.com or from the adidas app, points will be allocated to your account after the order has been confirmed and shipped which generally takes up to 72 hours. Points for in-store purchases will be allocated to your account within 72 hours after the purchase. Points can take up to a week to get posted to your account.

If points have not been allocated even one week after your online or in-store purchase, please contact adidas Customer Support*. Missing points cannot be claimed in adidas stores.

When tracking an activity in the adidas Running app, please note that points can only be earned for running activities and if tracked via GPS. Manual entries and edited activities are not eligible for receiving points.

* US: https://www.adidas.com/us/help // UK: https://www.adidas.co.uk/help // DE: https://www.adidas.de/hilfe

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