Challenges: Why hasn’t my activity been counted?

There could be several reasons why your activity has not been counted towards a Challenge. You’ll find a list of the most common reasons below:

  • Your activity does not have a GPS trace
  • You tracked using the incorrect sport type
  • You added your activity manually
  • You edited your activity afterwards
  • You uploaded your activity tracked with your smartwatch to adidas Running after the Challenge finished

Note: At Runtastic we want to encourage fair play and healthy competition. Therefore we have several mechanisms in place to ensure that only realistic activities will count towards a Challenge. Runtastic reserves the right to blacklist users with suspicious activities from the leaderboard and exclude them from the Challenge.

Submit request