adidas Train & Run: Obtaining Warranty Service

If you have recently purchased a miCoach device, you may be eligible for a warranty claim.

To obtain warranty service, please contact adidas customer support:

  • Contact your local customer support team by visiting the official adidas website
  • Please have the product and the purchase receipt readily available when you contact support. The team will need to know the product article number and validate the purchase receipt to determine authenticity & eligibility of your claim
  • If your claim is valid, the miCoach device will need to be sent back to adidas for inspection prior to any claim being processed

If a valid claim is received within the warranty period, at its option and to the extent permitted by law, adidas will refund the purchase price of the product, whereas any refund is limited to the purchase price imprinted on the receipt.

Claims not accompanied with the purchase receipt are ineligible for compensation.

Submit request