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Rewards-Community FAQs

1. When I reach the higher points, do I win all the prizes below as well or just the higher-point prize?

Once you earn 1,000 points, you automatically get the prize within that prize bracket and the same goes for when you earn 3,500 points. Once you cross over the 3,500 point mark, you’re in the running for the big prizes that will change every month.

The winners for top prizes will be randomly drawn at the end of every month. For those of you who surpassed 3,500 points but did not win a top prize, you will receive a 1-month Premium Membership.

2. Can I use multiple social media channels to earn points (e.g. Facebook, IG, etc.)?

Yes, feel free to use Facebook, Instagram & Twitter - the more the better.

3. How & when do I get my prizes?

All digital prizes (Premium discounts and codes) will be rewarded at the end of the month after the final point count has been determined. The promo code will pop up on the rewards page the next time you come to your Rewards page. For the hardware products, we will ask you for your shipping address via pop up on the rewards page upon completion of the month. They will be shipped within the first 2-3 weeks of the following month. For the top prize winner, you will be contacted directly via our booking agency.

4. How many points can I earn per month?

As many as you possibly can! Once you get over 3,500 points, then you’re entered to win either 1 grand prize, 9 runner-up prizes or a 1-month Premium Membership.

5. Do my points carry over to the next month?

No they do not. Every month we start fresh to keep the contest fair, fun and rewarding.

6. What if I don’t want to participate in the rewards program anymore?

If you do not wish to participate in the rewards program anymore, you can unsubscribe here.

7. I downloaded the Results app, how come I did not receive my 500 points?

Below each reward opportunity, you will see further details explaining how to receive the points. In this case the details read: "Let us know that you've downloaded the app "Runtastic Results" by completing and sharing your workout on Facebook or Twitter." So, after you have downloaded the app, you need to register, complete a workout and then share it with your friends so that we know you’ve downloaded the app.

8. I’ve already downloaded the Results app...do I still receive the points?

Same thing here, you must complete a workout and share it for us to recognize the points earned. Go ahead, start sweating!

9. Is the top prize the same every month?

Every month the top prizes will rotate. However, who’s to say that we cannot bring a fan-favorite back for another round of rewards :)

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