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Help for GPS Problems on Android Phones

Disabling the power saver and optimizing your Android phone is often the solution to many GPS issues. Find your device and the instructions for how to carry out both steps below:

If you’ve already configured these settings and are still having difficulties with GPS, check out the full GPS Troubleshooting Guide here.

Samsung

Disable the power saver on Samsung devices

  • Open the phone’s settings and select “Device Maintenance”
  • Tap “Battery”
  • Make sure that Power Saving Mode is “Off”

Disable optimization on Samsung devices (for Android 6 or higher)

  • Open the phone’s settings and select “Applications”
  • Tap the three dots in the top right corner
  • Select “Special Access”  then “Optimize Battery usage”
  • Find Runtastic on the list and make sure that it is not selected

HTC

Disable the Power saver on HTC devices

  • Open the phone’s settings
  • Tap “Power”
  • Tap “Off” to deactivate the power saving mode

Disable Optimization (for Android 6 or higher) on HTC devices

  • Open the phone’s settings, then tap Power
  • Tap Battery optimization
  • Tap Not optimized > All apps to see the complete list of apps
  • Find Runtastic in the list and tap Don't optimize > Done

 Huawei

Disable the power saver on Huawei devices

  • Open the phone’s settings and select “Battery”
  • Disable “Power saving mode” and “Ultra power saving mode”

Disable optimization on Huawei devices (for Android 6 or higher)

  • Open your phone settings and select “Apps & Notifications”
  • Tap “Apps”
  • Select “Settings” at the bottom followed by “Special access”
  • Select “Ignore optimizations”
  • Press “Allowed” and select “All apps”
  • Find Runtastic on the list and set to “Allow”

 Sony

Disable the power saver on Sony devices

  • Open your phone’s settings
  • Select “Battery”
  • Tap STAMINA mode
  • Choose “Never”

Disable optimization on Sony devices (for Android 6 or higher)

  • Open your phone’s settings
  • Tap “Battery”
  • Select the three dots in the top right corner
  • Click “Battery optimization”
  • Select “Apps” then “Runtastic”

 LG

Disable the power saver on LG devices

  • From the home screen, select Apps
  • Select Settings from within the Apps tab
  • Tap “General”
  • Select “Battery & Power Saving”
  • Toggle Battery Saver off

Disable optimization on LG devices (for Android 6 or higher)

  • Open the Settings menu on your device and tap Battery & power saving
  • Tap Battery usage
  • Tap Ignore optimizations

One Plus

Disable the power saver on One Plus devices

  • Open your phone’s settings
  • Tap Battery
  • Toggle the battery saver off

Disable optimization on One Plus devices (for Android 6 or higher)

  • Open your phone’s settings
  • Tap Battery
  • Select Battery optimization
  • Find Runtastic in the list of apps and select it
  • Select “Don’t optimize”

Other Android Devices

Most Android phones also use a power saver/optimization which can be found in the settings. Please make sure that the Runtastic apps are excluded from the energy saving mode and that optimization is disabled.

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