Moment: What should I do if I can’t establish a connection with my smartphone?

Before using the Moment the first time it should be set to 10 minutes past 10. If this is not the case, press the button for 10 seconds. Wait until the hands are set to 10 minutes past 10. Then press the button for 3 seconds - the hands turn again until they stop at 12. Now the watch is in pairing mode and ready to be connected.

If this doesn't work please try the following:

  • Turn your smartphone or tablet off, then on again.
  • Make sure Bluetooth is activated on your smartphone.
  • Turn your smartphone’s Bluetooth off, then on again.
  • Activate Bluetooth before opening the Steps app.
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