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Connection problems with your Orbit?

There might be several reasons why your Orbit is not connecting to your phone anymore.

Please follow one or more of the steps below in order to successfully connect to your Orbit:

1.

  • Turn your phone to flight mode to deactivate all possible connections
  • Go to your phone’s settings and select “Apps”, select the Me app and tap “Force stop”
  • Restart your phone  

2.

  • Go to “Wearables” in the Me App
  • Scroll to the bottom of the screen and remove your Orbit (Note: all your data saved on the Orbit will be deleted)

3.

Reset your Orbit (Note: all your data saved on the Orbit will be deleted)

4.

  • Delete the Me app
  • Restart your smartphone
  • Reinstall the Me app
  • Connect your Orbit
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