Welcome
!
How can we help?

Troubleshooting Data Connection Issues

If you have problems sending data from Runtastic Connect to Runtastic.com, or you are experiencing problems with the connection between the GPS watch and your computer please clean the contacts of the watch with a light soap. After this the connection should work fine again.

If you receive the error-message "Timeout while reading...", please try a reset of the GPS watch by pressing all 4 buttons for at least 3 seconds. 

Submit request