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Duplicate Account / Lost Sessions

If you can’t find previous sessions anymore within the app or on Runtastic.com, it is possible that you have created a second account without noticing it by registering, for example, once via Facebook and once via your email address.

In order for us to further assist you in this matter, we would need the email addresses you have used to create your accounts, or the links to your existing profiles on Runtastic.com.

It is also important that you tell us which email address you would like to use from now on.

In order for us to merge the accounts for you, we kindly ask you to send us a new ticket below with the subject line "duplicate account".

Once we have received this information, we will merge your accounts. Your History, Membership, Training Plans etc. will be saved.

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