If your GPS results appear to be inaccurate or you are not able to get GPS signal please follow these instructions:
- Make sure you have installed the latest version of Runtastic
- Enable GPS
- Go to the device's "Settings"
- Select "Location services" and ensure the "Use GPS satellites" and "Use wireless networks" check boxes are checked ("Use wireless networks" will help reduce the time it takes for your device to obtain a GPS fix).
Additionally from the "Settings" app, select the "Date and time" item and ensure the "Automatic date and time" and "Automatic time zone" check boxes are checked. GPS and our app rely heavily on an accurate time and time zone. Having your device set to the incorrect time zone or time, may prolong the time taken to obtain a GPS fix, and may result in other inaccuracies in your recorded workout statistics.
If you are still having GPS issues after the steps above, try these additional steps that are known to resolve almost all issues.
- Restart your phone. Usually holding down the power button and selecting "Restart" will do this on my Android devices. Make sure that you open the app with a direct line to the sky - then wait for the GPS indicator to go green - this may take several minutes.
- Remove and reinstall our app from the "Play Store" app. It is possible the app did not download to the phone correctly, try deleting/reinstalling the app. Your activity history will be cleared from the device, so make sure that you sync all sessions to Runtastic.com beforehand.
NOTE: Please make sure that you have synced all session to Runtastic.com beforehand (from the Progress tab of the app).
- Turn off airplane mode before starting your workout.
- Before you start tracking your next session, be sure to wait until there is a green GPS signal indicator. If not, open Google maps, then open the Runtastic app and let it search for 2-5 minutes to lock onto a GPS signal.
Note: If you do experience a weak GPS signal and your activity tracking appears inaccurate, you can edit your session manually on Runtastic.com afterwards. Also due to the different built-in GPS receivers in each smartphone we can’t guarantee exact tracking results. When starting an activity please try to avoid the following areas:
- High buildings
- Deep forests
- Areas where it's very cloudy
- Huge amounts of water like lakes, sea etc
If you end up in these areas above this can affect your GPS signal during your activity.
Be aware that just because the some map apps like Google Maps, may show your location on the map, this does not mean that the device's GPS is functioning properly or that a GPS fix has been obtained. The data used to show your location on the map may be based on cellular network or Wi-Fi signals.
It may be also that your phone has three different modes for location services, “High accuracy” , “Power Saving” or “Device Only”. If this is the case, always select “High accuracy” to enable your phone to use the GPS and your phones’s network to retrieve the location points.