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Connection Problems with Your Orbit

There might be several reasons why your Orbit is not connecting to your phone anymore.

Please follow one or more of the steps below in order to successfully connect to your Orbit:

1.

  • Turn your phone to flight mode to deactivate all possible connections
  • Go to your phone’s settings and select “Apps”, select the Steps app and tap “Force stop”
  • Restart your phone  

2.

  • Tap the “Profile” tab followed by the gear icon
  • Go to “Wearables” in the Steps app
  • Scroll to the bottom of the screen and remove your Orbit (Note: all your data saved on the Orbit will be deleted)

3.

Reset your Orbit by pressing the small button on the back of your Orbit for approximately 10 seconds (Note: all your data saved on the Orbit will be deleted)

4.

  • Delete the Steps app
  • Restart your smartphone
  • Reinstall the Steps app
  • Connect your Orbit
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